Fellicia Wijaya
Sydney,NSW
Summary
Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include latte art, cash handling, and customer engagement.
Overview
5
5
years of professional experience
Work History
Barista
Batch Espresso
08.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Barista
Tilt Cafe
01.2022 - 06.2023
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Designed and adjusted work schedules to meet business demands.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Served customers quickly and efficiently and created strategies to prevent delays.
Barista
Chaos Cafe
05.2019 - 12.2021
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Cleaned counters, machines, utensils and seating areas daily.
- Complied with standards for merchandising, stocking and storing product.
Education
Cert IV of Pattiserie
Le Culinarie
Hospitality Management
VIA Education
01.2020
Skills
- Employee management
- Cost controls
- Strategic planning
- Safe food handling
- Workflow planning
Timeline
Barista
Batch Espresso
08.2023 - Current
Barista
Tilt Cafe
01.2022 - 06.2023
Barista
Chaos Cafe
05.2019 - 12.2021
Hospitality Management
VIA Education
Cert IV of Pattiserie
Le Culinarie
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