Feng - Chu (Winnie) LIN
Brisbane,Australia
Summary
Have the capacity to meet goals, manage a wide range of issues, and be experienced in a variety of customer services. Diligent team member offering skills in innovative problem solving, and finding unique theories, ideas, and solutions to different matters. Works well as a team and individually. Fluent in three languages: English, Chinese, and Taiwanese.
Overview
10
10
years of professional experience
Work History
Receptionist
Youngsunn Natural Therapist
Brisbane, QLD
04.2023 - 06.2025
- Managed appointment scheduling using clinic software for efficient client flow.
- Answered phone inquiries, providing information about services and therapies offered.
- Processed client intake forms, ensuring accurate collection of essential information.
- Handled billing inquiries, assisting clients with payment processing and insurance claims.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Retail customer service
Diamond digital
Brisbane
10.2022 - 02.2023
- Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work.
- Helped to increase customer return rates by providing excellent customer service at all times.
- Brought forth excellent customer service skills and a commitment to customer satisfaction.
- Provided superior customer service to clients by addressing all questions and concerns.
- Worked with Customer Service and Product Development departments to enhance overall customer experience.
Admin
IN2U/UIS
Taichung, Taiwan
04.2021 - 05.2022
- Organized and prioritized work to complete assignments in a timely, efficient manner.
- Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees.
- Planned and managed meetings and special events to support company efforts.
- Contributed to the creation of company objectives and worked to support them.
- Remained committed to a future vision and a solid idea of success.
Casher
Seven-Eleven convenience store
Taichung, Taiwan
05.2020 - 05.2021
- Worked well independently and on a team to solve problems.
- Meeting Customer needs
- Providing support to both prospective and existing customers
- Responding to customer inquiries
- Handling complaints to building strategies for improving the overall customer experience and fostering loyalty
- Processing orders and transactions
- Delivering information about a company’s offerings
- Responding to customer reviews
- Developing and documenting knowledge into helpful content
Waitress
Little red dumpling
Brisbane
03.2017 - 09.2019
- Worked to support other restaurant staff to ensure the highest level of service.
- Worked to accommodate patrons with personal dietary preferences and restrictions.
- Informed customers of new menu offerings and specials.
- Adhered to all company rules and guidelines.
- Reported any incidences or concerns to the manager.
- Accurately recorded orders and notified chefs of any dietary restrictions.
Casher
Breadtop
Brisbane
03.2016 - 07.2017
- Worked well independently and on a team to solve problems.
- Served as a friendly, hardworking, and punctual employee.
- Organized and prioritized work to complete assignments in a timely, efficient manner.
Waitress
Baskin Robbins
Brisbane
02.2015 - 08.2015
- Served as a dedicated and enthusiastic Waitress.
- Worked as a flexible server during overflow periods.
- Maintained the highest standards of safety and hygiene throughout the restaurant as per city and restaurant regulations.
- Informed customers of new menu offerings and specials.
Education
Diploma of Graphics and design -
SouthBank Tafe
Brisbane12.2019
Primary - High school -
Citipointe Christian College
Brisbane, Carindale01.2018
Skills
- Microsoft Office
- Ability to Work in a Team
- Teamwork
- Adobe Photoshop
- Communication
- Customer Service
- Appointment scheduling
- Insurance claims assistance
Timeline
Receptionist
Youngsunn Natural Therapist
04.2023 - 06.2025
Retail customer service
Diamond digital
10.2022 - 02.2023
Admin
IN2U/UIS
04.2021 - 05.2022
Casher
Seven-Eleven convenience store
05.2020 - 05.2021
Waitress
Little red dumpling
03.2017 - 09.2019
Casher
Breadtop
03.2016 - 07.2017
Waitress
Baskin Robbins
02.2015 - 08.2015
Diploma of Graphics and design -
SouthBank Tafe
Primary - High school -
Citipointe Christian College
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