FENG TAN
Chirnside Park,Australia
Summary
Regulatory Compliance Officer with proven expertise in compliance and risk management. Demonstrated ability to identify compliance issues and implement effective solutions for regulatory adherence. Enhanced communication between internal and external stakeholders, fostering transparency and collaboration. Championed a culture of regulatory awareness and best practices throughout organisations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Regulatory Compliance Officer
NDIS Quality and Safeguards Commission
01.2024 - Current
- Identify non-compliance in providers' actions in the provision of their services to NDIS participants to safeguard the NDIS-funded participants.
- Assess providers' actions in handling reportable incidents, referring to the reporting rules and guidelines made under the National Disability Insurance Scheme Act of 2013 (NDIS Act).
- Determine the appropriate outcome for the matter, including escalation for compliance actions.
- Monitoring incidents that impact the safety and well-being of a participant, and promptly addressing high-risk or complex situations.
- Identify trends, issues, and individuals of concern in notifications, and gather further information from internal and external stakeholders involved.
- Work with NDIS-registered providers to assist them in understanding their obligations.
- Prepare sensitive correspondence and assessment reports to support compliance action.
- Assess reportable incidents (e.g., fraud, financial abuse, death, injury, abuse, misconduct).
- Apply relevant legislation, policy, and regulatory frameworks to make defensible and proportionate compliance decisions.
- Monitor and prioritise high-risk and complex incidents, escalating matters as appropriate to ensure participant well-being.
- Reviewed providers' policies and procedures to identify systemic issues and ensure alignment with compliance standards.
- Provided education and guidance to NDIS-registered providers on their legal obligations, and issued compliance notices when necessary.
- Prepared sensitive correspondence and detailed assessment reports to support regulatory enforcement actions.
- Collaborated with internal and external stakeholders to gather intelligence and resolve emerging compliance concerns.
- Conduct thorough risk assessments related to fraud, integrity breaches, and Code of Conduct violations.
- Contribute to the development of risk treatment plans to mitigate compliance risks, and enhance sector-wide safeguards.
- Formulate recommendations for corrective action following identification of any non-compliant activities.
- Provide guidance on the interpretation of legal documents and communicate findings to senior management.
- Analyse business practices for potential risk factors associated with regulatory violations.
- Prepared reports outlining current compliance status for senior leadership review.
- Utilised risk management techniques and business knowledge to improve compliance programs.
Investigation Support Officer
Office of Public Advocate, Department of Justice and Community Safety
12.2022 - 12.2023
- Conducted thorough investigations into complex matters referred by the Victorian Civil and Administrative Tribunal (VCAT), ensuring procedural fairness, and adherence to legislative frameworks.
- Critically analysed tribunal files, medical evidence, and professional reports to assess capacity, risk, and best interests of represented persons.
- Developed comprehensive investigation plans, identifying information gaps, constructing detailed event timelines, and establishing key lines of inquiry.
- Liaised with external stakeholders, including government agencies, hospitals, and financial institutions, to obtain critical information and evidence.
- Identified patterns of suspicious activity across multiple accounts or transactions to detect potential financial abuse or mismanaged.
- Made evidence-based decisions in accordance with the Guardianship and Administration Act of 2019, the Medical Treatment Planning and Decisions Act of 2016, and the Charter of Human Rights and Responsibilities.
- Advocated for and protected the rights and welfare of people with disability, ensuring their voice and preferences were central to decision-making.
- Conducted interviews with involved parties via phone and in-person visits, using trauma-informed and culturally sensitive approaches.
- Collaborated with family members, service providers, and professionals to resolve matters informally where possible, or to support formal applications to the tribunal.
- Authored high-quality investigation reports for submission to VCAT, and represented findings at tribunal hearings.
Child Protection Practitioner
Department of Families, Fairness and Housing
01.2022 - 12.2022
- Received and triaged reports of child abuse and neglect, assessing urgency, and initiating appropriate responses in line with statutory obligations.
- Conducted comprehensive risk and safety assessments, including background checks, to determine the immediate and long-term safety needs of clients.
- Collected and analysed information from educators, health professionals, law enforcement, and other key stakeholders to inform statutory decisions.
- Collaborated closely with families, community service organisations, and allied professionals to develop and implement effective child safety and intervention plans.
- Facilitated timely referrals to support services, ensuring families and children accessed appropriate therapeutic, housing, and welfare supports.
- Applied the relevant legislative framework, including the Children, Youth, and Families Act, and adhered to best practice guidelines in all casework.
- Prepared high-quality written reports to assist court proceedings.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Early Childhood Early Intervention Coordinator
Latrobe Community Health Services, Partner of National Disability Insurance Scheme (NDIS)
01.2021 - 12.2021
- Supported clients, their families, and carers to build capacity, exercise choice and control, and effectively engage with the NDIS.
- Connected families to relevant mainstream, community, and culturally appropriate services to enhance social inclusion and access to support.
- Facilitated planning meetings and collaborated with families to co-design individualised plans aligned with participants’ goals and needs.
- Conducted assessments to identify needs and inform appropriate interventions.
- Investigated and gathered comprehensive information from multiple sources, producing clear, evidence-based reports to support planning and referrals.
- Provided accurate and accessible information to participants and caregivers about their rights and responsibilities.
- Maintained strict confidentiality and upheld professional standards in managing sensitive information related to participants and families.
- Actively contributed to team development and continuous improvement initiatives to enhance service quality and outcomes.
Behavioural Support
Building Blocks Life Coaching
08.2020 - 12.2020
- Delivered targeted behavioral interventions in home and school settings to teach communication, social, and daily living skills, while effectively reducing challenging behaviors.
- Implemented individualised treatment plans for children with autism spectrum disorder, and other developmental or behavioral challenges, using evidence-based Applied Behavior Analysis (ABA) strategies.
- Identified developmental delays and barriers to goal progression, collaborating with multidisciplinary teams to adapt interventions, and optimise client outcomes.
- Collected, maintained, and analysed session data to track progress, evaluate treatment effectiveness, and guide clinical decision-making.
- Compiled and interpreted behavioural data to identify trends, evaluate program effectiveness, and inform future planning.
- Enhanced intervention success by developing innovative, client-centred solutions to overcome behavioural and learning challenges.
Educator
Nido Early School
08.2018 - 08.2020
- Contributed to the design and implementation of EYLF-aligned curriculum, developing engaging lesson plans, and instructional materials that supported holistic early childhood development.
- Maintained accurate and comprehensive records of children's learning progress, contributing to individual learning plans, and parent reporting.
- Led and facilitated classroom activities, fostering a stimulating, inclusive, and developmentally appropriate learning environment.
- Delivered a warm, welcoming experience for children and families, building trust and strong partnerships through open, respectful communication.
- Supported the development and delivery of curriculum materials, lesson plans, and adaptive instructional tools.
Principal and Founder
My Art Galaxy
03.2012 - 12.2017
- Monitored and evaluated overall business performance and staff effectiveness to drive continuous improvement.
- Oversaw daily business operations, including staff scheduling, clients registration, and orientation programs to ensure smooth and efficient processes.
- Directed resource management encompasses recruitment, staff training, policy implementation, and strict adherence to legal and regulatory compliance.
- Managed and optimised operational budgets, strategically allocating funds to support operational needs.
- Led end-to-end program management, from initial concept development through to successful implementation and evaluation.
- Developed and executed targeted marketing strategies to boost program visibility.
- Fostered positive, collaborative relationships with stakeholders.
Sales Engineer
Blonda Stada
07.2011 - 02.2012
- Prepared comprehensive sales engineering reports by collecting, analysing, and synthesising data and application trends to inform strategic decision-making.
- Negotiated tender and contract terms effectively to balance client requirements with company objectives, ensuring mutually beneficial agreements.
- Delivered targeted training and ongoing product support to end users, enhancing product understanding and customer satisfaction.
- Oversaw design processes from conceptualisation through construction, ensuring alignment with project goals and quality standards.
- Coordinated and led feasibility studies and project assessments to evaluate technical requirements and inform project planning.
- Collaborated closely with contractors, engineers, and stakeholders to ensure strict compliance with design plans, specifications, and regulatory standards.
- Supported drafting teams by assisting in the development of structural and mechanical designs using advanced CAD software, enhancing design accuracy and efficiency.
- Applied advanced mathematical and engineering principles to innovate and design new products that meet technical and market needs.
- Estimated material quantities and project costs accurately to support budgeting and client decision-making.
- Facilitated clear, consistent communication across project teams through regular stand-up meetings, driving productivity and issue resolution.
- Produced timely, detailed technical reports documenting engineering activities, progress, and findings to support project management and stakeholder updates.
Education
Graduate Diploma of Psychology Advanced -
Monash University
Melbourne, VIC01.2022
Bachelor of Psychological Science -
Deakin University
Melbourne, VIC01.2020
Bachelor of Engineering (Honours) - Materials and Manufacturing Engineering
University Tunku Abdul Rahman
01.2011
Skills
- Positive communication
- Interpersonal skills
- Multidisciplinary team collaboration
- Proactive learner
- Resilience to change
- Attention to detail
- Analytical problem solving
- Effective verbal and writing skills
- Regulatory compliance
- Incident management
- Compliance and risk assessment
- Investigations skills
Certification
- 10964NAT: Cert IV in Compliance and Risk Management
- Cert III in Early Childhood Education and Care
- CHCDFV001: Recognise and respond appropriately to domestic and family violence
- Mental Health First Aider
- Working with Children Check
Timeline
Regulatory Compliance Officer
NDIS Quality and Safeguards Commission
01.2024 - Current
Investigation Support Officer
Office of Public Advocate, Department of Justice and Community Safety
12.2022 - 12.2023
Child Protection Practitioner
Department of Families, Fairness and Housing
01.2022 - 12.2022
Early Childhood Early Intervention Coordinator
Latrobe Community Health Services, Partner of National Disability Insurance Scheme (NDIS)
01.2021 - 12.2021
Behavioural Support
Building Blocks Life Coaching
08.2020 - 12.2020
Educator
Nido Early School
08.2018 - 08.2020
Principal and Founder
My Art Galaxy
03.2012 - 12.2017
Sales Engineer
Blonda Stada
07.2011 - 02.2012
Graduate Diploma of Psychology Advanced -
Monash University
Bachelor of Psychological Science -
Deakin University
Bachelor of Engineering (Honours) - Materials and Manufacturing Engineering
University Tunku Abdul Rahman
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