Fenil Patel

• Account Investigation
• Issue Research
• Inbound Call Management
• Service Recommendations

Customer Service Skills:

Delivering outstanding customer service Timely addressing of inquiries and resolution of concerns Effective communication of product knowledge, promotions, and recommendations Accurate handling of customer transactions, covering cash management and card transactions Adherence to company protocols and policies Contributing to increased sales and fostering strengthened customer loyalty

Team Management Skills:

Exercising leadership in team management Establishment and upkeep of a collaborative and results-oriented workplace environment Streamlining of inventory management procedures Introduction of training initiatives to boost the team's product knowledge and customer service proficiency Regular performance evaluations with constructive feedback Supervision of day-to-day operations for a seamless workflow Collaboration with team members for efficient operations, particularly during peak periods

Organizational Skills:

Sustaining a neat and well-organized store environment Building and maintaining robust relationships with suppliers Expert negotiation for favorable terms with suppliers Achievement of cost-efficient inventory solutions

These skills collectively highlight a versatile individual capable of excelling in both customer-oriented roles and managerial duties