Fenn McDonnell

Work History

Park Tourism Manager

Yeeda Kimberley Tours

02.2020 - Current

Yeeda Kimberley Tours owns the Bungle Bungle Caravan Park and Tour Company
Situated in the Kimberley region of WA
On offer is a wide range of accommodation, food and beverage outlets, 4WD Bus Tours, Helicopter flights and outback experiences
Overseeing the entire operation
Direct reports are the park managers
Preparing budgets, forecasts, and business plans in conjunction with the Finance Manager
Developing a positive work environment that engages our team, attracts, and retains the best staff and drives productivity
Coordinate, manage/work with the on-site managers and monitor the team of chefs, tour guides, the maintenance team, and housekeeping
Ensure effective communication with all departments of the business to ensure continuity of delivery of services
Manage the delivery of exceptional customer service
Induct, Coordinate training, and mentor new staff
Improve processes and policies in support of organizational goals
Maintain high customer service through the professional development of staff
Provide a brief monthly report to the management company and ad hoc reporting
Food and Beverage management
Sales, marketing and branding of accommodation and tours.

Venue Manager

ALH Group, Captain Stirling Hotel

Perth

01.2018 - 11.2020

Heritage listed hotel situated in the affluent suburb of Nedlands
550-person capacity
20 rooms
Responsible for budgeting, profit and loss management, human resources, recruitment, rostering, business planning and reporting, monitoring cost control, general governance, and risk reporting
Ensuring an excellent standard of presentation and exceptional customer service
Strategic planning and implementation of marketing and branding
Manage function and events
Fulfill duties as a recognised Fire Warden and Certified First Aid Officer for the venue when required
Providing management team with guidance and direction on a strategic level, including providing regular performance reviews and feedback.

Resort Operations Manager

Emma Gorge Resort/El Questro

Kimberley, WA

03.2016 - 12.2018

Emma Gorge Resort is situated near a world class waterfall
The number one tourist attraction in the East Kimberley region on Trip Advisor
The resort has 60 deluxe eco-safari cabins, 2 restaurants, 1 retail store, plus a range of tours such as helicopter scenic flights, 4WD bus tours, horse riding and hiking
Overseeing the smooth running of the resort’s day-to-day operations through a professional and measured approach, including setting up and training new staff for the season opening
My direct reports were: Food and Beverage Manager, Executive Head Chef, Maintenance Manager, Head Housekeeper, Front Office Manager and Senior Tour Guides
Ensuring the consistency, quality, and integrity of the entire resort product, inclusive of food and beverage, facilities, rooms, activities, and other services
Always looking to exceed the guest’s expectations whilst maintaining effective control of costs
Providing department leaders with guidance and direction on a strategic level, including providing regular performance reviews and feedback
Ensure compliance with all relevant legislation and policies with a continuous improvement mindset
Liaising with relevant authorities including National Parks & Wildlife Service, community bodies and other government bodies, with a view to achieving mutually beneficial outcomes
Managing and operating the resort to achieve the predetermined budgets through effective and efficient use of all resources
Financial operating results, investigating and reporting with a view for continuous fiscal improvement
Financial management: cost control, budgeting, monthly reporting, wage percentages
Provide operational and strategic direction to the hotel management team.

Royal Freshwater Bay Yacht Club

Perth

04.2014 - 01.2016

RFBYC is one of the most prestigious and exclusive yacht clubs in Australia, based in Peppermint Grove, Perth Western Australia
It boasts some of the finest function rooms in all of WA, with stunning river views and a 300-person capacity.

General Manager

01.2010 - 01.2013

Oversee all operational requirements of the business
Manage and drive revenue, cost control, revenue management and OTA’s
Manage budgets & interpret financial information
Deliver all HR requirements for a business
Provide operational and strategic direction to the hotel management team
Marketing and promotions
Improve processes and policies in support of organizational goals
Maintain high customer service through the professional development of staff
Provide a monthly report to the management company.

Events Manager

Antonas Apartments

Perth

01.2008 - 01.2013

Preparing quotations, proposals, function/event orders and booking agreements
Developing and maintaining relationships with business generators
Sales, marketing, and business development
Actively promote venue’s function facilities
Build effective relationships with venue and business partners (suppliers, clients, industry associations etc.) to ensure delivery of communication plan
Altona Apartments is a boutique,120 room, 4-star hotel in Northbridge, Perth
Accommodation only.

Assistant General Manager

01.2008 - 01.2010

Head Concierge

Esplanade Hotel Fremantle

Perth

01.2005 - 01.2008

300+ room, 4.5-star hotel with one of the largest function’s rooms in Perth
Manage a Concierge desk with a team of 15 porters with domestic, corporate, and wedding guests
Lead lobby operations and set a high standard of customer service
Engage, mentor, support and motivate staff
Contribute to the development and implementation of operational procedures
Work collaboratively with all departments and Liaise with key stakeholders on relevant issues
Participate in business planning meetings
Provide a brief monthly report to the management company and ad hoc reporting.

Head Butler

Cable Beach Club Resort

Broome

01.2002 - 01.2004

One of Australia's premier resorts situated on the world-famous Cable Beach, Responsible for looking after the VIP’s that stay in the private suites that are named after famous artists.

01.1991 - 01.2002

Various hospitality, sales/marketing, and business development positions.

Summary

Overview

Work History

Park Tourism Manager

Venue Manager

Resort Operations Manager

General Manager

Events Manager

Assistant General Manager

Head Concierge

Head Butler

Education

Skills

Timeline

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