Overview
Summary
Work History
Education
Skills
Certification
Quote
Generic
Feonie Pegler

Feonie Pegler

Customer Care Manager
Banora Point,NSW

Overview

26
26
years of professional experience

Summary

Dedicated customer care manager with extensive experience of aged care.
Demonstrating creativity and resourcefulness through the development of
innovative solutions. Empathetic and patient, with experience in conflict resolution
and person-centered care. Competent at defusing high-pressure situations and
accustomed to working in fast-paced environments.
Organised and dependable at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.

Work History

Customer Care Manager

Lifebridge Australia
Kingscliff, NSW
03.2018 - Current
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Scheduled and attended meetings with clients and prospective clients as requested.

CHSP Officer

Lifebridge Australia
Kingscliff, NSW
03.2018 - 04.2019
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Setting up service
  • Program leader for Dementia Dance Program - Move to Grove

In-Home Support Service Worker

Lifebridge Australia
Kingscliff, New South Wales
02.2017 - 03.2018
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.

Administration Officer

Lambert Location
Arundel , Qlds
05.2016 - 02.2018
  • Processed purchase orders, service contracts and financial reports.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Drafted and distributed invoices for outstanding payments.

Customer Liaison Officer

RCC National
Clovelly, NSW
06.2005 - 12.2016
  • Generated comprehensive reports regarding incidents, events and important business matters.
  • Forged and cultivated productive relationships with community members and potential partners.
  • Maintained knowledge of latest requirements and support strategies.
  • Increased program outreach by building strong relationships with educators and community.

Store Manager

Sportgirl
Sydney , NSW
08.1999 - 03.2005
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Rostering and managing 15 staff members
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Completed point of sale opening and closing procedures.

Education

Bachelor of Arts -

Westmead University
Sydney, NSW

Skills

  • Attention to detail
  • Complaint handling and excellent people skills
  • Efficient Multitasker
  • Effective leader
  • Strong client relations
  • Friendly, Helpful & patient
  • Customer service-oriented
  • Exceptional customer service
  • Motivational Leadership
  • Client Interactions
  • Scheduling and Coordinating
  • Creative Thinking
  • Administration and Reporting
  • Customer Care
  • Team Goals
  • Operational Policies and Processes
  • Data Communications
  • Professional Relationships
  • Budgeting and Resource Management

Certification

2022 Aged Care Quality Standards workshop/webinar

2022 NDIS Worker Orientation Module

2022 Communicating Consciously in conflict situations - Social Futures

2022 World Elder Abuse Awareness Day Online Forum

2021 Mental Health First Aid Certificate

2021 Case Management Skills - Lorraine Poulos

2021 Understanding Clinical Care Provision in Home Care - Lorraine Poulos

2020 Dementia Essentials Training - Dementia Training Australia

2018 Manual Handling Training

2017 Cultural Awareness and Safety - ACSA

2016 Staying In Control As We Age Forum - Social Futures

2016 Anti Harrassment and Discrimination Training - NCA Consulting

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

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Feonie PeglerCustomer Care Manager