FERA WIJAYA
Chatswood,NSW
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
6
6
years of professional experience
Work History
Cafe Assistant
Pattison's Patisserie
01.2023 - Current
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
- Maintained clean and attractive product displays to entice customer purchases.
- Maintained high standards of food safety by adhering to proper storage, preparation, and serving guidelines.
Checkout Supervisor
Vans Fresh
02.2022 - 02.2023
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Checked workers and recorded performance for presentation to shift leaders.
- Mentored junior team members, providing guidance on best practices and troubleshooting issues as needed.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Customer Service Cashier
Sushi World
04.2020 - 10.2021
- Processed customer orders and accurately handled payment transactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Junior Barista
Muffin Break
01.2019 - 11.2020
- Maintained a clean and organized workspace, ensuring optimal efficiency during peak hours.
- Collaborated with team members to streamline workflow for improved customer service experience.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Used POS system to accurately enter orders and process payments.
Checkout Operator
Fruitezy Fruit Shop
10.2018 - 09.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
Education
Leadership And Management
Australia International Institute of Technology
Sydney, NSW11-2021
Skills
- Cash handling accuracy
- Espresso machine operation
- Barista expertise
- POS system operation
- Customer service
- Department growth
- Dependable and cooperative
Timeline
Cafe Assistant
Pattison's Patisserie
01.2023 - Current
Checkout Supervisor
Vans Fresh
02.2022 - 02.2023
Customer Service Cashier
Sushi World
04.2020 - 10.2021
Junior Barista
Muffin Break
01.2019 - 11.2020
Checkout Operator
Fruitezy Fruit Shop
10.2018 - 09.2019
Leadership And Management
Australia International Institute of Technology
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