Feras ABUGHANAM
Brighton-Le-Sands,New South Wales
Summary
Professional HR Manager demonstrating expertise in organising orientations and training. Approachable, diplomatic and discerning in dealing with employees. Committed to increasing employee retention and retaining company culture. Innovative individual with mastery in delivering impactful and engaging presentations and trainings. Experienced in establishing and managing online training systems. Noted for exceptional interpersonal skills and building lasting professional relationships. Creative Training Coordinator with extensive knowledge of best practices in creating instructional materials. Knowledgeable in instructional design theory and implementation. Excellent communicator confident in dealing with people. Confident training leader with demonstrated planning, organizational and leadership abilities focused on [Area of expertise]. Highly effective at educating people at all different skill levels. Seek similar role with [Type] company.
Overview
11
11
years of professional experience
Work history
Leadership Development , HR Manager & Q Control
Nana Food pty
Belmore, New South Wales
04.2015 - Current
- Monitored employee progress, offering feedback to management on additional training requirements.
- Analysed training needs to determine learning styles and skills shortages.
- Assigned training exercises and skill assessments to newly hired employees.
- Created training programmes guaranteed to achieve key organisational objectives.
- Communicated HR updates to staff, keeping employees operating under consistent framework across organisation.
- Advised senior management on employee corrective actions.
- Created and implemented development programmes to promote employee career progression.
- Improved employee productivity and organisational effectiveness by reviewing processes to ensure optimal HR service delivery.
- Inspected set sample of products for defects, ensuring compliance with design standards.
- Monitored temperature of products in storage and on packing line.
- Trained production team on quality control measures to improve product excellence.
- Investigated customer complaints and concerns related to product quality and implemented corrective actions.
Operations and customer service manager
Christopher Cake
Hilldale, New South Wales
10.2020 - 12.2022
- Improved customer service experiences to facilitate organic growth and loyalty.
- Approved order changes and refunds, acting to limit losses whilst maintaining customer satisfaction.
- Planned labour and resource requirements to maximise operations whilst minimising spending.
- Retained customer contracts and identified cross-selling opportunities to increase account spending.
- Recruited customer service team members and mentored in company policies and best practices.
- Reviewed processes and practices regularly to achieve business goals.
Warehouse supervisor
quality food world
Homebush, New South Wales
04.2013 - 02.2015
- Monitored warehouse safety and swiftly resolved hazards.
- Investigated process faults and devised targeted solutions.
- Planned work rotas to optimise team performance and target achievement.
- Exceeded warehouse productivity targets with consistent operational oversight.
- Enhanced picking and packing output through targeted team coaching and feedback.
- Improved warehouse layout to maximise storage space.
- Operated forklifts and pallet jacks in alignment with safety protocols.
- Reduced safety hazards and fostered sustainability through careful sorting and disposal of refuse and recyclables.
Education
Certificate of Higher Education - Tertiary Preparation courses
TAFE NSW - Ultimo
Ultimo, New South Wales 07/2020 - 11/2021
Bachelor of Business Administration - Business Networking $ Systems Management
philadelphia university
Jordan 01/2001 - 07/2005
Skills
- Staff development
- Payroll control
- Employee retention programmes
- Product Promotions
- Confident communicator
- Health and safety orientations
- Training and Development
- Data Entry
- Decision-Making
- First Aid and CPR
- MS Office
- Learning Management Systems
Languages
English
Advanced
Arabic
Fluent
Greek
Beginner
Korean
Beginner
Timeline
Operations and customer service manager
Christopher Cake
10.2020 - 12.2022
Leadership Development , HR Manager & Q Control
Nana Food pty
04.2015 - Current
Warehouse supervisor
quality food world
04.2013 - 02.2015
Certificate of Higher Education - Tertiary Preparation courses
TAFE NSW - Ultimo
07/2020 - 11/2021
Bachelor of Business Administration - Business Networking $ Systems Management
philadelphia university
01/2001 - 07/2005
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