Feray Subuler
Melbourne,VIC
Summary
Adaptable and reliable Store Support and Level 1 IT Support professional with 10+ years of experience across retail operations, customer service, administration and small business management. Experienced in troubleshooting POS and hardware issues, handling cash and register reconciliations, processing online returns and enquiries, and supporting the day-to-day running of busy store operations.
I hold a Certificate III in Information Technology and combine practical technical knowledge with strong customer service and administrative skills. I’m comfortable multitasking, solving problems, supporting team members and managers, learning new systems quickly and staying organised in a fast-paced environment. Known for being dependable, responsible and approachable, with a genuine focus on helping people and getting the job done accurately.
Overview
20
20
years of professional experience
Work History
Store Support & Level 1 IT Help Desk
Myer
Melbourne, VIC
01.2025 - Current
- Coordinated entry control, store support, and operational activities across two key support positions.
- Oversaw team member entrance processes, supporting managers and team members with internal calls, key control, bag checks, and staff and contractor safety and induction checks.
- Partnered with management on store opening and closing tasks, completing start-of-day and end-of-day routines and preparing registers and operational areas for secure trade.
- Delivered level 1 technical and operational support for POS faults, register variances, payment processing errors, and related system issues.
- Managed competing priorities across calls, team member requests, customer enquiries, online returns, and register issues, effectively escalating technical matters to maintain service quality.
- Resolved online returns and customer order issues through Excel, POS, and internal order management systems.
- Completed register reconciliations, recounts, and cash-handling duties with strong accuracy and confidentiality.
- Supported Myer charity fundraising and community initiatives, contributing to positive store culture.
- Handled sensitive financial transactions and resolved difficult customer escalations, demonstrating accuracy, confidentiality, and sound judgment in all operational duties.
Remote Operations Administrator
Scooper Dooper Ice Cream
01.2023 - 01.2025
- Administered centralized email inboxes, calendar scheduling, and customer communication records with zero missed bookings.
- Managed end-to-end event scheduling, client inquiries, and booking logistics across digital channels in a fully remote environment.
- Troubleshot online booking and payment portal issues to maintain smooth remote service delivery.
Administration Officer
Dixon Homes Melbourne
Melbourne, VIC
01.2024 - 10.2024
- Managed full-cycle Accounts Payable and Receivable (AP/AR) operations, processing vendor invoices and tracking incoming payments.
- Coordinated council, water connection, and permit applications, communicating with external authorities to avoid project delays.
- Prepared detailed financial summary reports and maintained digital archiving systems for high accuracy.
- Key Achievement: Streamlined the invoice approval and application tracking workflow, significantly reducing processing delays for external connections.
Store Manager / Operations Lead
Superfood Chicken & Seafood (Family Business)
Melbourne, VIC
01.2007 - 01.2015
- Oversaw daily business operations, staff scheduling, customer service standards, and inventory control for over 8 years.
- Managed end-to-end POS operations, daily register balance reconciliations, cash handling, and supplier invoices.
- Delivered high-volume face-to-face customer service, resolving customer inquiries and complaints with a strong focus on repeat business and loyalty.
- Trained and mentored junior staff on customer service standards, food safety compliance, and efficient point-of-sale usage.
Education
Certificate III - Information Technology
01-2026
Advanced Diploma - Computer Systems Engineering
Kangan Institute
Melbourne, VIC01-2013
Certificate II - Security and Control Room Operations
Skills
- Leadership & Operations: Store and small business management, staff supervision, multitasking, store opening and closing, cash handling, inventory management and customer service
- Technical & IT Support: Level 1 IT support, basic troubleshooting, POS systems and hardware, resolving system issues, technical escalations and handling sensitive data
- Administration & Accounts: Accounts payable and receivable (AP/AR), register and bank reconciliations, data entry, record keeping, office administration and file management
- Software & Systems: Microsoft Office 365 (Word, Excel and Outlook), POS and payment systems, online order management systems, CRM and scheduling systems
- Customer & Team Support: Friendly and professional communication, handling customer concerns, supporting team members and managers, problem-solving and working calmly in a busy environment
Timeline
Store Support & Level 1 IT Help Desk
Myer
01.2025 - Current
Administration Officer
Dixon Homes Melbourne
01.2024 - 10.2024
Remote Operations Administrator
Scooper Dooper Ice Cream
01.2023 - 01.2025
Store Manager / Operations Lead
Superfood Chicken & Seafood (Family Business)
01.2007 - 01.2015
Certificate III - Information Technology
Advanced Diploma - Computer Systems Engineering
Kangan Institute