Ferdi Suna

• Trained and supported new team members, maintaining culture of collaboration.
• Served as liaison, facilitating communication between management and associates.
• Managed access control systems
• Procurement & purchasing stationary or other goods for the office
• Skilled at working independently and collaboratively in team environment.
• Worked well in team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Regularly conduct floor inspection & Reported issues or damages to facilities manager via Iauditor
• Created new access cards and assigned to new starters in the firm
• Monitored security cameras and reporting
• Assisted with invoices & processing
• Monitored and directed incoming mail and prepared outgoing mail.
• Assisted management with special projects to complete all tasks by deadlines.
• Weekly audits for temporary passes, interstate passes & other high security rooms
• Locker management & allocations
• Mail management
• Assisted & worked on projects to provide seamless experience for office staff
• SharePoint management
• Assisted and managed car park allocation via Baseup app. I would book or remove car park allocations upon request

• Implemented loading dock process and productivity improvements.
• Loaded trucks and properly secured items to prevent damage during transportation.
• assist tenants with removalists booking and provided access to removalists to access tenant apartment
• Worked in pre-construction and post-construction environment
• worked closely with contractors and on site maintainence team
• keys management, We issued keys and would reach out to relevant contractors to have them returned on due time

Approx May 2021 i had transferred to Ernst & Young working as the position i do now but i was contractor to the Ernst & Young business until May 2022 i had moved to EY in a full time permanent position

• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Scheduled employees for shifts, taking into account passenger traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Reported issues to higher management with great detail.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Handled employee rostering and maintained certain hours by company requirement & standards

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Conducted regular patrols of key areas to spot and control security concerns.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Reported suspicious activities and persons to law enforcement.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Reported irregularities such as fire and safety hazards to maintenance.
• Secured personal and company goods against robbery, vandalism, and illegal entry.
• Monitored employee activities, confirming compliance with security regulations.
• Permitted entry with escort for approved persons into secure locations.

I was a rover / controller for AMP building (50 Bridge Street) approx 2 years, after 1 year working at the AMP building i had moved to a new security company (PSI corporate) as they have acquired the contract for the AMP site.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.

• Worked front counter, drive-thru and other areas.
• Worked well with teammates and accepted coaching from management team.
• Took orders, prepared meals, and collected payments.
• Collaborated with team members to complete orders.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Cleaned and maintained all areas of restaurant to promote clean image.