Ferdi Suna

• Manage access control systems, including creating access cards for new starters and conducting weekly audits for high-security areas, temporary passes, and interstate staff
• Coordinate mailroom operations, including processing incoming/outgoing mail, managing lockers, and overseeing BaseUp car park allocations
• Conduct regular floor inspections using iAuditor and report issues to facilities management for timely resolution
• Procure office supplies and stationery in line with business needs and budget guidelines
• Provide operational support for office-wide projects, including team relocations and workspace setups
• Developed and manage a SharePoint site now used nationally to streamline workplace service information and requests
• Train and support new team members, promoting a collaborative and efficient team culture
• Support senior leadership with reporting, invoice processing, and special projects to enhance service delivery

• Coordinated daily dock operations including deliveries, truck loading/unloading, and site access
• Assisted tenants with removalists bookings and managed secure access for contractors
• Worked closely with building maintenance and construction teams during both pre- and post-construction phases
• Issued and tracked contractor keys, ensuring timely returns and compliance with building procedures
• Contributed to process improvements for dock efficiency and contractor coordination

In approximately May 2021, I began working as a contractor at Ernst & Young through PSI Corporate. In May 2022, I transitioned into a full-time, permanent role directly with EY as a Workplace Services Coordinator.

• Managed, trained, and led a team of passenger service officers to ensure seamless daily airport operations
• Scheduled staff rosters strategically based on passenger volume and team strengths, maintaining service efficiency
• Tracked staff attendance and addressed punctuality issues to uphold performance standards
• Delivered onboarding and hands-on training to new employees, ensuring adherence to safety and service protocols
• Acted as the escalation point for customer concerns, using strong interpersonal skills to resolve issues and maintain airline satisfaction
• Reported operational challenges and incidents to senior management with clear and actionable detail
• Fostered strong relationships with passengers, airline representatives, and internal teams to support smooth flight and ground coordination

• Greeted guests and staff professionally while upholding strict security protocols
• Conducted regular foot and mobile patrols to monitor key areas and deter incidents
• Checked IDs and managed authorised access for staff, visitors, and contractors
• Responded swiftly to emergencies, minimising safety risks and ensuring proper escalation
• Prepared detailed reports on incidents, hazards, and security breaches
• Monitored surveillance systems and coordinated with law enforcement when required

I was a rover/controller for the AMP building (50 Bridge Street) for approximately 2 years. After 1 year at the site, I transitioned to a new security company (PSI Corporate) when they acquired the AMP contract, maintaining continuity of service and site expertise.

• Delivered orders safely and promptly while providing courteous customer service
• Managed time efficiently to complete multiple deliveries during peak hours
• Adapted quickly to changing routes and customer needs in a fast-paced environment
• Supported in-store operations between deliveries when needed

• Delivered friendly, efficient service across front counter and drive-thru operations
• Took customer orders, prepared meals, and handled payments with accuracy
• Maintained cleanliness and hygiene standards across all restaurant areas
• Collaborated with team members to ensure smooth daily operations