Ferdinand O'Brien
State Service Manager
Glen Waverley,VIC
Summary
Dynamic State Service Manager with a strong service management background at FujiFilm Australia, adept at team leadership and strategic planning. Successfully streamlined operations, enhancing customer satisfaction and reducing downtime through advanced technical troubleshooting. Committed to fostering a culture of continuous improvement while coaching and mentoring staff for optimal performance.
Overview
34
34
years of professional experience
1
1
Certification
Work History
State Service Manager - Vic | Tas | Qld
FujiFilm Australia
01.2007 - Current
- Achieved timely project completion by effectively managing technicians and contractors.
- Executed preventative maintenance plans, enhancing equipment reliability and service quality.
- Ensured compliance with OH&S policies through regular inspections and staff training.
- Streamlined asset management with regular audits and optimized stock level monitoring.
- Coordinated successful trade shows, overseeing site preparation and operational logistics.
- Facilitated after-hours service coordination, ensuring resource availability and efficient operations.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Developed comprehensive training program for new hires, ensuring high level of competence and adherence to company standards.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Service Technician
FujiFilm NewZealand
01.2002 - 12.2006
- Enhanced equipment reliability through comprehensive diagnostic and repair services.
- Ensured optimal performance by conducting routine maintenance on various systems.
- Streamlined service processes in collaboration with team members, boosting efficiency.
- Trained junior technicians on effective troubleshooting and adherence to safety protocols.
- Managed tool and parts inventory, enabling timely repairs and service delivery.
- Communicated diagnostic findings clearly to customers, presenting repair options effectively.
Service Technician
FujiFilm India
10.1991 - 10.2001
- Reduced service errors by implementing effective quality control measures.
- Recommended service improvements by evaluating and adopting new technologies.
- Diagnosed operational issues through thorough equipment inspections.
- Restored machines to peak performance by troubleshooting and repairing problems.
- Increased first-time fix rates by accurately diagnosing issues before repairs.
- Ensured seamless system integration by collaborating on complex installations.
Education
Diploma In Electronics - Electrical, Electronics And Communications Engineering
Datamatics
Madras, India09-1991
Skills
- Time management
- Team leadership
- Project management
- Positive attitude
- Analytical thinking
- Team player
- Flexible
- Strong service management background
- Coaching and mentoring
- Strong verbal and written communication
- Strategic planning
- Advanced technical troubleshooting ( Hardware and Software )
Certification
- Engineer Training on Inca Onset S series Digital Printers - 2013 - Inca Digital Printers UK
- Engineer Training on FujiFilm Acuity Led 1600 Digital Printer -2012 FujiFilm Australia
Timeline
State Service Manager - Vic | Tas | Qld
FujiFilm Australia
01.2007 - Current
Service Technician
FujiFilm NewZealand
01.2002 - 12.2006
Service Technician
FujiFilm India
10.1991 - 10.2001
Diploma In Electronics - Electrical, Electronics And Communications Engineering
Datamatics