Ferdinando Coppola
Kirrawee,NSW
Summary
Meticulous Dispatch Supervisor with [Number]-year background monitoring daily on road performance and coordinating transportation activities. Detail-oriented collaborator skillful in successfully solving issues and distributing driver assignments. Recognized as team player with well-honed leadership and critical thinking skills.
Overview
19
19
years of professional experience
Work History
Dispatch Manager
Kitchen Food Company
12.2021 - Current
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Reported to management operational activities and maintained current records.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
Dispatch Manager
SYDNEY DIRECT
08.2021 - 12.2021
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
Transport Manager
TandF ALLSTATES
04.2015 - 06.2021
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Oversaw team of [Number] drivers by reviewing performance to promote timely and efficient deliveries and operations.
Truck Driver
FRF Couriers
01.2005 - 04.2015
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Education
High School Diploma -
HIGH SCHOOL
ITALY01.1985
Skills
- Employee Performance Reviews
- Relay Work Orders
- Critical Thinking
- Equipment Location Identification
Timeline
Dispatch Manager
Kitchen Food Company
12.2021 - Current
Dispatch Manager
SYDNEY DIRECT
08.2021 - 12.2021
Transport Manager
TandF ALLSTATES
04.2015 - 06.2021
Truck Driver
FRF Couriers
01.2005 - 04.2015
High School Diploma -
HIGH SCHOOL
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