Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ferdous Hasan Fahim

Sydney,NSW

Summary

Dedicated professional with experience in customer service and warehouse operations. Skilled in inventory management and performance improvement, consistently delivering exceptional service while ensuring accurate packing and organization.

Overview

1
1
year of professional experience

Work History

Warehouse Packer

Fruitiques
11.2025 - 01.2026
  • Pack and label products accurately for shipment to ensure quality control.
  • Operate packing machinery efficiently while adhering to safety protocols.
  • Maintain cleanliness and organization of work area to enhance productivity.
  • Assist in inventory management by tracking stock levels and reporting shortages.
  • Follow standardized procedures for packing processes to minimize errors.
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Packed, weighed and shipped items per customer specifications.
  • Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
  • Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
  • Stocked and organized products in warehouse for easy accessibility and order fulfillment.
  • Restocked products and rotated items according to standard procedures.
  • Picked and packed order items.

Customer Service Representative

Victoria's Basement
03.2025 - 10.2025
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Assisted customers in product selection, ensuring a positive shopping experience.
  • Managed transactions efficiently using point-of-sale systems to process payments.
  • Maintained store organization and cleanliness to enhance customer satisfaction.
  • Educated customers on product features and promotions, driving engagement and loyalty.
  • Utilized inventory management software to track stock levels and assist in replenishment.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

BBA - Cyber Security

Central Queensland University
Sydney, NSW
02-2028

Skills

  • Punctual and reliable
  • Attention to detail
  • Teamwork
  • Product packaging
  • Inventory management
  • Multitasking and organization
  • Teamwork and collaboration
  • Staff training
  • Time management
  • Customer order fulfillment
  • Quick learner
  • Performance improvement

Languages

English
Full Professional
Hindi
Professional Working
Bengali
Native or Bilingual

Timeline

Warehouse Packer

Fruitiques
11.2025 - 01.2026

Customer Service Representative

Victoria's Basement
03.2025 - 10.2025

BBA - Cyber Security

Central Queensland University
Ferdous Hasan Fahim