Fereyal Jumma
Quakers Hill,NSW
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Culture Kings
09.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Cleaner Helper
ZF Lemforder
03.2022 - 08.2022
- Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
- Upheld company policies regarding safety protocols, leading to zero workplace accidents during my tenure as cleaner helper.
- Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
Cleaner Helper
Herrick Industrial
04.2021 - 01.2022
- Collaborated with team members to develop efficient cleaning strategies tailored to the specific needs of each piece of equipment.
- Maintained a safe working environment by ensuring all tools and cleaning supplies were properly stored and easily accessible.
Education
Quakers Hill High School
Quakers Hill, NSW11.2021
Skills
- Complaint resolution
- Customer satisfaction measurement
- Problem-solving abilities
- Health and safety
- Strong Work Ethic
- Active Listening
Timeline
Customer Service Representative
Culture Kings
09.2022 - 03.2023
Cleaner Helper
ZF Lemforder
03.2022 - 08.2022
Cleaner Helper
Herrick Industrial
04.2021 - 01.2022
Quakers Hill High School
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