Ferhat Inel
Sydney,NSW
Summary
Accomplished, results driven and sales and account leader for global brands offering integrated project experience in marketing and sales campaign strategy. Passionate about relationship building with a natural ability for developing trust and engaging key decision makers. Proven track record of achieving business objectives through an effective combination of client management and client relationships. Exceptional communication and negotiation skills that continue to allow me to achieve my goals.
Overview
10
10
years of professional experience
Work History
Sales Manager
Mad Lab Media
Sydney
2024.04 - Current
- Hit Monthly Quota and KPI's
- Created and maintained relationships with clients to ensure repeat business
- Collaborated with marketing team on strategies to drive sales growth.
- Analyzed customer data to identify trends and target potential customers.
- Prepared presentations for prospective customers outlining company offerings.
Sales Executive
OpenTable
Sydney
2023.10 - 2024.04
- Developed and maintained strong relationships with prospects and customers
- Achieved Quarterly Quota and KPI's
- Prospected new business
- Supported onboarding and education of the platform
- Identified industry trends
- Proficient in negotiating contracts and agreements
Regional Director (Outside Sales)
RESY - American Express Global Dining Platform
2021.12 - 2023.10
- Managed ANZ Sales for Resy
- Hit Monthly Quota and KPI's
- Monitored customer feedback in order to maintain high levels of satisfaction.
- Identified areas of improvement within the sales process and proposed solutions accordingly.
- Analyzed customer data and trends to identify opportunities for growth.
- Collaborated with global marketing teams to develop promotional campaigns tailored to the local markets served by each store in the region.
- Managed lead generation, EDM's
- Supported and lead partnership with AMEX dining specialist
- Created reports and presentations to clearly illustrate sales results.
Strategic Client Manager
American Express - Global Merchant Service
Sydney , Nsw
2018.03 - 2021.12
- Strategic account management
- Developed and maintained relationships with clients to understand their needs and provide solutions.
- Managed 4 Large-Market dining groups.
- Identified opportunities for growth by exploring new venues and expansions
- I was instrumental in selling in the Global dining collection with TLS, leveraging my dining contacts to get across some of Sydney’s top restaurants
- Supported Facilitate seven rooms partnership with AMEX
- Achieved high NPS each year
- Successful in negotiating across multiple platforms and pillars of the Business
- Built strategic relationships with top Tier groups within ANZ to support AMEX partnerships and marketing initiatives
- Monitored performance metrics such as response times, resolution rates, ensuring adherence to SLAs.
Client Manager
American Express - Global Merchant Service
2016.03 - 2018.01
- Managed mid-market merchants across a variety of industries
- Achieved Monthly KPI's
- Achieved high NPS each year
- Implemented best practices for addressing customer inquiries efficiently across various channels like email, phone
- Generated ideas for campaigns that would help increase AMEX value across my accounts
- Supported strategic partnerships within my portfolio with marketing
- Collaborated with internal teams to improve overall customer experience
Area Sales Manager
Zomato Pty Ltd
2015.09 - 2016.03
- Achieved monthly KPI's
- Managed a team of 6 sales Representatives
- Strategized effective engagement of territory and go to market plan
- Provided training and enablement to increase closed revenue and pipeline creation
- Utilized problem-solving skills when dealing with difficult customers.
- Presented product features and advantages to the team and karger customers
Account Manager
Zomato Pty Ltd
2015.05 - 2015.09
- Achieved Monthly KPi's
- Managed and lead effective relationships with prospects and customers
- Managed multiple accounts simultaneously while meeting deadlines.
- Collaborated with marketing team to develop promotional materials for clients.
- Negotiated contracts with clients to maximize revenue potential.
Corporate Partnership Sales Executive
Wests Tigers Rugby League
2014.05 - 2015.05
- Achieved Monthly KPI's
- Diverse 360 degree role with the Wests Tigers
- Lead Sponsorship sales
- Collaborated with marketing to identify opportunities
- Managed partners and sponsors monthly
Education
High School Diploma -
Glebe High School
Skills
- Sales/Brand and Campaign strategy
- Excellent communication skills
- Solution selling
- Strategic account development
- Client Relationship Management
- Sales Proposals and presentations
- Negotiation and communications skills
- KPI Tracking
- Pipeline Management
Websites
Timeline
Sales Manager
Mad Lab Media
2024.04 - Current
Sales Executive
OpenTable
2023.10 - 2024.04
Regional Director (Outside Sales)
RESY - American Express Global Dining Platform
2021.12 - 2023.10
Strategic Client Manager
American Express - Global Merchant Service
2018.03 - 2021.12
Client Manager
American Express - Global Merchant Service
2016.03 - 2018.01
Area Sales Manager
Zomato Pty Ltd
2015.09 - 2016.03
Account Manager
Zomato Pty Ltd
2015.05 - 2015.09
Corporate Partnership Sales Executive
Wests Tigers Rugby League
2014.05 - 2015.05
High School Diploma -
Glebe High School
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