FERIDE AVSAR
Vasse,Australia
Summary
Dedicated, ambitious, and self-motivated restaurant manager with 5 years restaurant managerial and hospitality supervisor experience and excellent customer service skills. Professional, composed, and reliable shift leader with strong interpersonal skills, flexibility in the face of busy operations and shifting priorities, and passion for process improvement. Collaborative customer relations expert with successful track record of overseeing dining area maintenance and leading promotional events.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Mr Kebab Busselton
2024.04 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
Front Office Supervisor
Naples Bay Resort
2021.08 - 2022.08
- Ensure highest quality of service experience encouraging creativity and enthusiasm.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized documents for company communication, travel vouchers, and payment services.
- Dispersed petty cash to employees and collected and managed receipts.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
Hotel Restaurant Manager
Hotel Altinersan
2017.11 - 2020.11
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Managed staff schedules and maintained adequate coverage for all shifts.
Food and Beverage Supervisor
Hotel Altinersan
2016.05 - 2017.11
- Established and enforced clear goals to keep employees working collaboratively
- Identified and corrected performance and personal issues to reduce impact to business operations.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
Education
Archeology -
Adnan Menderes University
06.2021
Management High School -
Zeynep Mehmet Donmez Hotel
06.2014
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Operations Management
- Passion for customer satisfaction
- Business operations expertise
- Menu development
- Kitchen equipment operation and maintenance
- Order delivery practices
Profile
+61 450 129 764, ferideeavsar@gmail.com, 16 Gribble Cct., Vasse, WA, 6280, Australia
References
- Nicole Rosario, +1 239 699 1478, Naples Bay Resort FO Director
- Semih Erdem, +90 555 592 8782, Hotel Altinersan Owner
Certification
- Naples Bay Resort & Marina - Supervisor Training (2021-2022)
- Responsible Service Of Alcohol (RSA) Certificate
Timeline
Restaurant Manager
Mr Kebab Busselton
2024.04 - Current
Front Office Supervisor
Naples Bay Resort
2021.08 - 2022.08
Hotel Restaurant Manager
Hotel Altinersan
2017.11 - 2020.11
Food and Beverage Supervisor
Hotel Altinersan
2016.05 - 2017.11
Archeology -
Adnan Menderes University
Management High School -
Zeynep Mehmet Donmez Hotel