Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fériel Bournaz

Rose Bay

Summary

Dynamic workforce planning leader with expertise from Otis Elevator Company, skilled in talent matching and workforce forecasting. Proven track record in aligning workforce strategies with business goals, enhancing operational efficiency, and mitigating workforce risks. Adept at stakeholder communication and utilizing advanced analytics to drive informed decision-making.

Currently based in Sydney but ok to relocate.

Holder of a valid Working Holiday Visa until end of June 2026.

Overview

11
11
years of professional experience

Work History

Head of Strategic Workforce Planning

Otis Elevator Company
09.2024 - 03.2025
  • Develop and lead the organization's long-term workforce planning strategy.
  • Use workforce analytics to forecast demand and supply of labor.
  • Identify future talent needs and workforce gaps based on business forecasts: internal and external labor market data, workforce trends, and turnover rates
  • Align workforce planning with business goals, strategic objectives, and budgetary constraints.
  • Provide insights into workforce risks: aging workforce, skill shortages, etc.
  • Schedule workforce according to workload and demand.
  • Partner with HR and leadership to create talent acquisition, reskilling, succession, and retention strategies.
  • Recommend changes to optimize the workforce structure for performance and efficiency.
  • Work closely with business leaders, HR business partners, finance, and operations.
  • Serve as a strategic advisor to senior leadership on workforce-related decisions.
  • Prepare regular reports and dashboards on workforce metrics, trends, and KPIs.



EMEA Project Staffing Manager

Dassault Systemes 3DEXCITE
11.2023 - 03.2024
  • Assign appropriate personnel to projects based on skillsets, availability, and project needs.
  • Maintain a real-time overview of staffing levels and capacity.
  • Understand project timelines, scope, and required roles.
  • Partner with PMs to forecast staffing needs.
  • Match internal talent to open project roles.
  • Collaborate with HR or Talent Acquisition if external hiring or contractor support is needed.
  • Anticipate future resource demands across projects.
  • Identify skill gaps or over/under-utilized resources.
  • Act as the liaison between business units, project teams, and HR.
  • Use staffing or resource management tools to maintain data accuracy and visibility.

Workforce Planning Analyst

Desjardins Bank
02.2021 - 10.2023
  • Contribute to meeting data extraction needs, managing inputs, creating schedules, medium-term planning, and capacity planning according to operational requirements.
  • Prepare a capacity plan based on business needs of partners and ensure its follow-up.
  • Analyze and adapt management systems in response to new needs and organizational changes.
  • Analyze and participate in diagnosing issues or situations related to workforce planning.
  • Provide guidance for the development of appropriate recommendations and implementation plans.
  • Support users with routine questions related to the use of workforce planning tools.
  • Identify, collect, analyze, and interpret the necessary information and data to support the management decision-making process and the monitoring of current management policies and practices.

Operations Coordinator

Progressis
07.2016 - 09.2016
  • Organizing and maintaining schedules, meetings, and records.
  • Preparing reports, presentations, and documentation.
  • Managing correspondence and internal communications.
  • Coordinating between departments or teams to ensure alignment.
  • Monitoring inventory levels.
  • Coordinating with vendors or suppliers for orders and deliveries.
  • Ensuring materials and resources are available when needed.
  • Processing invoices and purchase orders.
  • Assisting in onboarding and training new staff.
  • Coordinating logistics for client-related operations.

Call Center Advisor

Revenu Quebec
02.2014 - 09.2015
  • Track agent availability, schedule adherence, and call/chat volumes live.
  • Use Workforce Management (WFM) tools to monitor queues and performance.
  • React quickly to unexpected changes (e.g., spikes in calls, absences).
  • Reassign staff, escalate issues, or adjust schedules to maintain service levels.
  • Generate intraday performance reports.
  • Notify management of real-time deviations or potential service risks.
  • Coordinate with supervisors and team leads to manage breaks, shift changes, and reallocation.
  • Ensure optimal balance between customer service goals (wait times) and operational efficiency (agent utilization)

Education

Master of Business Administration - Management

University of Quebec At Montreal
Montreal
04-2023

No Degree - Management

University of Western Sydney
Sydney, NSW
06-2019

Bachelor of Business Administration - Human Resources Management

University Laval
Quebec
04-2013

Skills

  • HR and workforce planning expertise
  • Talent Matching
  • Workforce Forecasting
  • Conflict Resolution
  • Stakeholder Communication
  • Systems & Tools

Languages

English
Full Professional
French
Native or Bilingual
Spanish
Elementary

Timeline

Head of Strategic Workforce Planning

Otis Elevator Company
09.2024 - 03.2025

EMEA Project Staffing Manager

Dassault Systemes 3DEXCITE
11.2023 - 03.2024

Workforce Planning Analyst

Desjardins Bank
02.2021 - 10.2023

Operations Coordinator

Progressis
07.2016 - 09.2016

Call Center Advisor

Revenu Quebec
02.2014 - 09.2015

Master of Business Administration - Management

University of Quebec At Montreal

No Degree - Management

University of Western Sydney

Bachelor of Business Administration - Human Resources Management

University Laval

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Fériel Bournaz