Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Fern Byers

Whyalla Stuart,SA

Summary

Customer-focused Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

High-energy Salesperson with Charisma. Sells products and attracts people with ease. Quick-thinking and detail-oriented professional with hospitable and welcoming presence.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Natural Entertainer with passion for working with customers. There are so many fun and gorgeous things you sell. It would be easy to have a laugh and chat with a customer.

Memorizes scripts, names and company promotions and improvises with ease.

Highly accomplished in promotions, retail and sales. Skilled in Level 4 Business Administration. 6 years at university.

Demonstrated development and adapting complex financial reporting processes to achieve organizational profitability goals and capitalize on new revenue streams.

Overview

42
42
years of professional experience

Work History

Singing Teacher / Guitar Teacher & Comedian

Self
Adelaide, SA
05.1982 - Current
  • Developed and implemented lesson plans based on curriculum objectives.
  • Assessed student performance through tests, quizzes, and other assessments.
  • Provided individualized instruction to meet the needs of all students.
  • Developed and presented entertaining performances for a variety of audiences.
  • Organized and planned events to ensure successful outcomes.
  • Created marketing materials to promote entertainment services.
  • Interacted with clients to discuss their entertainment needs and preferences.
  • Coordinated with other performers and crew members to create an engaging show experience.
  • Maintained costumes, props, sound equipment, lighting systems, and other tools necessary for shows.
  • Composed original music or adapted existing pieces as needed for each performance.
  • Performed improvisational comedy routines during shows as requested by the audience.
  • Ensured that all safety regulations were followed during performances.
  • Troubleshot technical issues related to sound or lighting during shows as needed.
  • Provided feedback to other performers regarding their performance techniques.
  • Managed bookings for upcoming gigs and engagements.
  • Conducted educational workshops about the art of performing before an audience.
  • Assisted in developing promotional strategies for upcoming productions.
  • Researched current trends in the industry in order to stay up-to-date on developments.
  • Built relationships with potential clients through networking opportunities.
  • Promoted shows and performances through community interaction.

Window Cleaner

Self
Adelaide, SA
02.2004 - 05.2024
  • Cleaned windows using a squeegee, cleaning solution, and various tools to remove dirt, grime, and debris.
  • Maintained ladders and other equipment in good working condition.
  • Ensured safety standards were met when accessing hard-to-reach areas.
  • Performed minor repairs on window frames and screens as needed.
  • Assisted with interior window washing upon request.
  • Responded promptly to customer inquiries about services offered.
  • Provided detailed estimates for window cleaning services for clients.
  • Followed all safety protocols while working on high rises or multi-story buildings.
  • Replaced torn screens and caulked around windows to ensure weatherproofing.
  • Utilized appropriate materials such as sponges, rags, scrapers, brushes and detergents to clean windows effectively.
  • Inspected job sites prior to beginning work to determine the best approach for cleaning windows.
  • Demonstrated knowledge of proper handling of hazardous chemicals used in the job.
  • Removed paint overspray from exterior glass surfaces without damaging them.
  • Climbed ladders up to three stories high while carrying supplies safely.
  • Used power washers when necessary to make sure that windows were thoroughly cleaned.
  • Wiped down sills and frames after completing each job site.
  • Lifted heavy objects such as scaffolding frames or large panels of glass.
  • Kept accurate records of jobs completed along with any additional notes concerning customer requests or issues encountered during the job.
  • Operated a variety of tools including pressure washers, squeegees, extension poles, ladder stabilizers, according to manufacturer's instructions.
  • Washed windows manually and with high-pressure systems.
  • Cleaned glass surfaces using sponges, microfiber cloths and cleaning solutions.
  • Used toweling cloths to remove excess water and moisture from window panes.
  • Utilized ladders, high-rise equipment and aerial lift platforms to clean tall buildings.
  • Kept supplies organized and equipment well-maintained to stay ready for daily workloads.
  • Managed job paperwork and customer relations for commercial projects.
  • Requisitioned supplies or equipment for cleaning and maintenance duties.
  • Followed company uniform, performance and security policies with every job.

Fixture Control Officer

Colemart
Whyalla Stuart, SA
07.2004 - 07.2008
  • Greeted customers upon entry and provided assistance with locating items.
  • Processed customer payments accurately and efficiently, including cash, credit, and debit transactions.
  • Assisted customers in selecting merchandise based on their individual needs.
  • Organized stockroom shelves to ensure efficient product stocking and retrieval.
  • Maintained an organized work area to facilitate smooth operations of the store.
  • Fostered positive relationships with customers by providing excellent customer service.
  • Provided detailed product knowledge to customers when asked about features and benefits of products.
  • Restocked shelves with new inventory as needed throughout the day.
  • Ensured that all merchandise was properly tagged with price labels or scanned into the system for accurate tracking purposes.
  • Performed daily opening duties such as counting money in cash drawers and preparing change orders for registers.
  • Completed end-of-day procedures such as reconciling cash drawers, completing closing paperwork, and securing the store premises.
  • Communicated effectively with other staff members regarding customer inquiries, complaints, or concerns.
  • Placed special orders for customers when requested items were not available in store.
  • Demonstrated a strong working knowledge of current promotions and sales initiatives within the store.
  • Adhered to company policies and procedures regarding safety regulations, cleanliness standards.
  • Assisted in organizing promotional displays within the store to increase visibility of featured items.
  • Monitored stock levels and inventory management systems, ensuring product availability and customer satisfaction.
  • Developed employee training programs to increase staff knowledge of products, services, and customer service techniques.
  • Provided leadership to subordinate personnel by setting goals, monitoring performance, providing feedback and guidance.
  • Ensured compliance with company policies and procedures related to safety, security, merchandising standards, cleanliness.
  • Conducted regular meetings with staff members to discuss store operations and address any issues or concerns.
  • Directed all aspects of daily operations including scheduling, hiring and termination processes, payroll administration and customer relations.
  • Established performance standards that are aligned with organizational values while encouraging team collaboration.

Education

Bachelor of Science - Psychology

Flinders University
Adelaide, SA
09-2021

Cert 4 - Business Administration And Management

Certificate 4 in Business Administration
Tafe SA
03-2001

Skills

  • Merchandise Display
  • Store maintenance
  • Stock replenishment
  • Supply Maintenance
  • Safety Procedures
  • Hand-Eye Coordination
  • Product Promotions
  • Product Knowledge
  • Returns and exchanges
  • Inventory Management
  • Upselling strategies
  • Records Management
  • Inventory Control
  • Team building
  • Verbal Communication
  • Flexible and Adaptable
  • Dependable and Responsible
  • Friendly, Positive Attitude
  • Communication

Affiliations

  • I love to bake biscuits
  • I'm a keen King George Whiting fisherman.
  • Walking on the beach with my dog is one of my favorite pastimes.

Timeline

Fixture Control Officer

Colemart
07.2004 - 07.2008

Window Cleaner

Self
02.2004 - 05.2024

Singing Teacher / Guitar Teacher & Comedian

Self
05.1982 - Current

Bachelor of Science - Psychology

Flinders University

Cert 4 - Business Administration And Management

Certificate 4 in Business Administration

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Fern Byers