FERN CATLEY
Perth,WA
Summary
I am a highly motivated, energetic young woman looking to enter the workforce, seeking full-time entry-level position to kick-start my career. I have four years’ casual work experience and have developed a strong ability to adapt to different work environments. I have recently completed studies in Certificate II in Hospitality and Certificate II in Kitchen Operations and would welcome an opportunity where I can put the skills gained through my study into practice. I am dedicated to meeting the expectations of my employer.
Overview
6
6
years of professional experience
Work History
Utility Worker
Compass Group
01.2022 - 07.2022
- Kept work area clean, followed daily sanitation duties.
- Completed daily maintenance check tasks in a very prompt and time efficient manner to maximize productivity.
- Trained other personnel in daily duties and processes as well as special events.
- Verified that all safety procedures were followed while working in a range of different environments throughout the shift.
- Performed regular monitoring and recording of food temperatures and fridge/freezer temperatures.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Reported issues to Supervisor so effective resolutions could be put into place.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Positively engaged with customers and maintained professional appearance as company representative.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions or not meet standards.
- Supervised functions, working collaboratively with my team of co-workers throughout the venue ensuring upkeep and readiness of any unexpected occurrences.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed efficient teams averaging between 7-15 employees
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Cook
NARROGIN NURSERY
11.2019 - 09.2020
- Responsible of ensuring that the kitchen and equipment are properly cleaned and maintained
- Help lead and inspire kitchen staff with the manager
- Fantastic working knowledge of accepted sanitation standards and health codes
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Seasoned, cooked and adjusted food according to recipes or personal judgment and experience.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Planned menus for different events, seasons and customer requests.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Suggested actionable improvements to streamline training procedures.
- Identified inefficiencies leading to improved productivity.
- Mentored kitchen staff to prepare each for demanding roles.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Customer Service & Kitchen Hand
Arola's Cafe And Bakery
06.2018 - 08.2019
- Ability to operate standard commercial kitchen equipment.
- Cleaning and restocking workstations and ensuring that all equipment is sanitized and prepared for the next shift.
- Preparing and serving espresso coffee.
- General and routine cleans were done efficiently and in a timely matter throughout kitchen, store rooms, cool room, dining room and shop floor.
- Keeping records relating to deliveries, inventory, and production levels.
- Knowledge and understanding of safe food practices. Guiding co-workers training in how to apply them in every task you do.
- Testing ingredients and finished goods to ensure that each item meets food safety and quality controls
- Stock control and management.
- Processing cash and eftpos payments as well as monitor daily cash flow to ensure that everything was being recorded and managed properly.
- Ability to cook a broad range of food items. Including but not limited to fresh foods to be stocked and rotated daily (sandwiches, rolls, ect..), in accordance HFS regulations, items ordered from the menu, cater for large functions and pre ordered bulk baking of pies, sausage rolls ect.
- Ability to thrive in a high stress environment
- As well as making sure all meals are served in a timely manner and are to the highest of quality.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Monitored product quality and communicated necessary improvements to Manager.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Delivered prompt service to prioritize customer needs.
Kitchen Hand
PINGELY HOTEL
01.2018 - 09.2018
- Maintain the order and cleanliness of the kitchen facilities
- Mop, sweep floor, cleaning dishes
- Cleaning of appliances and removal of rubbish
- Assist line cooks by completing food preparation tasks, this can include
- Organizing storage of food in refrigerator and freezer
- Chopping vegetables, washing fruit
- Cutting meats
- Preparation of sauces and marinades.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Transported food items from storage areas to kitchen for prepping.
- Loaded dishes, glasses and tableware into dishwashing machines.
Customer Service
PINGELLY ROADHOUSE
11.2016 - 07.2018
- Collect cash payments from customers and make change or charge purchases to customer’s credit cards and provide customers with receipts
- Activate fuel pumps and fuel tanks of vehicles
- Prepare daily fuel reports
- Make and sell prepared food, groceries and related items
- Cook menu items to standards met by the business
- Re-stock food and drink following the rotation procedures.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Certificate II - Graphic Design - Graphic Design
Narrogin Senior High School
Narrogin, WA10.2019
Certificate II – Kitchen Operations - Hospitality
Narrogin Senior High School
Narrogin, WA10.2019
Certificate II – Hospitality – - Hospitality
Narrogin Senior High School
Narrogin, WA10.2019
Responsible Service Of Alcohol - Hospitality
Narrogin Senior High School
Narrogin, WA2019
Certificate I – Business - Buisness
Narrogin Senior High School
Narrogin, WA10.2017
Skills
- POS Transactions
- Attentive to Detail
- Industry Trends
- Extensive Catering Background
- Critical Thinking
- Performance Improvement
- Food Handlers Certification
- Quality Assurance Procedures
- Document Quality
- Time Management
- OSHA Standards
- Regulatory Reporting
Timeline
Utility Worker
Compass Group
01.2022 - 07.2022
Cook
NARROGIN NURSERY
11.2019 - 09.2020
Customer Service & Kitchen Hand
Arola's Cafe And Bakery
06.2018 - 08.2019
Kitchen Hand
PINGELY HOTEL
01.2018 - 09.2018
Customer Service
PINGELLY ROADHOUSE
11.2016 - 07.2018
Certificate II - Graphic Design - Graphic Design
Narrogin Senior High School
Certificate II – Kitchen Operations - Hospitality
Narrogin Senior High School
Certificate II – Hospitality – - Hospitality
Narrogin Senior High School
Responsible Service Of Alcohol - Hospitality
Narrogin Senior High School
Certificate I – Business - Buisness
Narrogin Senior High School
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