Fernanda Campos
Denham Court
Summary
Results-driven and innovative leader with sound experience in identifying business opportunities, assessing risks, and ensuring compliance with regulations. Skilled in developing and maintaining robust relationships with key clients, vendors, and partners to ensure long-term partnerships, driving active business growth. Adept at driving the development of new business proposals and managing the proposal process to ensure timely and high-quality deliverables.
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Overview
15
15
years of professional experience
Work History
Branch Manager
IMB Illawarra Mutual Bank
11.2023 - Current
- Oversee the day-to-day operations of the branch, scheduling tasks in branch for optimum performance by managing people to higher level or performance, cash supply and security
- Develop and implement effective strategies to increase branch profitability and growth, such as identifying new business opportunities and nurturing relationships with existing customers
- Monitor branch performance metrics featuring sales, expenses, and customer satisfaction, and make adjustments as required
- Recruit, train, and supervise branch staff that includes setting performance goals and providing feedback & coaching
- Business Development of the branch, collaborating with marketing internal and other sources of marketing in the local community, reaching out to other local business
Branch Manager
Bank of Queensland
10.2021 - 10.2023
- Improve branch performance by optimizing branch conditions and using innovative strategies in line with business objectives
- Reestablished highly skilled team engagement within the banks' values to increase job satisfaction and a stronger organizational culture
- Lessened customers’ unsatisfactory services and attended to rectifying bank relationships to strengthen business links
- Generated and presented reports to senior management on the branch's performance, including financial reports, operational metrics, and customer feedback
- Headed and administered a highly talented team of employees, such as hiring, training, coaching, and performance evaluation
- Determined and mitigated operational risks and enhanced the branch's overall efficiency & effectiveness successfully
Acting Regional Manager /Branch Manager
Bank of Queensland
02.2014 - 10.2021
- Monitored three branches including Blacktown, Macquarie, and Rockdale with inspirational & strategic leadership
- Supervised and encouraged a high-performing four-person team to meet business & performance targets and KPIs
- Fostered and maintained face-to-face customer relationships and promoted the BOQ brand for repeat business
- Mentored, guided, and facilitated new branch managers into their roles and delivered effective coaching & training techniques
- Established the business and value of the branch customer base while ensuring branch procedures complied with BOQ standards and policies
- Discovered new business opportunities through planned marketing initiatives that help a business identify and capitalize on new visions for growth and success
- Trained and educated staff in customer service, pipeline management, and processing settlements for business enhancement
- Organized regular team meetings, devised effective performance plans, and conducted reviews for smooth business operations
Home Lending Manager
Bank of Queensland
12.2010 - 02.2014
- Headed the lending operations from an application, gaining approval, and organizing mortgage insurance to settlement
- Managed a team of mortgage loan officers and ensured the achievement of the company's mortgage lending objectives
- Accomplished the documentation and processes timely & efficiently to meet requirements of the business customers
- Stimulated the branch using existing networks, created new referrals, and involved the Regional Manager
- Attended to customer requests to maintain and prolong customer relationships for long-term business success
Business Development Manager
Mortgage Asset Management Group
08.2010 - 11.2010
- Managed and tracked sales activity & performance metrics and stayed up-to-date with industry news and trends to maintain a competitive edge
- Nurtured and maintained strong and healthy working relationships with key stakeholders, including clients, suppliers, and partners
- Developed negotiation strategies and positions by studying integration of new ventures with company strategies and operations
- Liaised with cross-functional teams that included marketing and product development to ensure successful execution of business plans
- Cultivated warm business and partner relationships over the phone, via email, and through face-to-face meetings
Credit Analyst
Commonwealth Bank
01.2010 - 07.2010
Loans Assessor
Community First Credit Union
11.2009 - 12.2009
Education
Master of Business Administration (MBA) -
Australian Institute of Business
01.2021
Certificate IV in Financial Services - Mortgage Broking FNS40804
TAFE NSW
01.2009
Diploma of Business - Banking and Finance
TAFE NSW
01.2008
Certificate in Small Business Lending -
TAFE NSW
01.2004
Skills
- Business Operations Management
- Strategic Planning & Execution
- Team Building & Leadership
- Risk Assessment & Mitigation
- Regulatory Compliance
- Performance Improvement
- Complex Problem Solving
- Organizational Development
- Coaching & Mentoring
- Cross-Team Collaboration
- Effective Communication
- Relationship Management
- Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook)
Awards
- 2020, BOQ Corporate most improved branch
- 2016, BOQ ‘Runner Up’ award for branch performance
- 2015, NSW metro Customer Service Award, St Andrews MP1 Highest Sales Overall Branch Winner
- 2015, BOQ ‘Most Improved Tier 2 Branch’ award
- 2015, BOQ Highest Tier 2 conversion rate in 3Q and 4Q 2014/2015
- 2014, BOQ ‘Champion of the Month Fit4biz’ award in Feb 2014
- 2010, CBA Customer Service Award for Credit Decision, ‘Most Improved team’
Timeline
Branch Manager
IMB Illawarra Mutual Bank
11.2023 - Current
Branch Manager
Bank of Queensland
10.2021 - 10.2023
Acting Regional Manager /Branch Manager
Bank of Queensland
02.2014 - 10.2021
Home Lending Manager
Bank of Queensland
12.2010 - 02.2014
Business Development Manager
Mortgage Asset Management Group
08.2010 - 11.2010
Credit Analyst
Commonwealth Bank
01.2010 - 07.2010
Loans Assessor
Community First Credit Union
11.2009 - 12.2009
Certificate IV in Financial Services - Mortgage Broking FNS40804
TAFE NSW
Diploma of Business - Banking and Finance
TAFE NSW
Certificate in Small Business Lending -
TAFE NSW
Master of Business Administration (MBA) -
Australian Institute of Business
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