Fernanda Canela Faraco

ISMT offers a range of courses in the health sector.

In the position, responsibilities included overseeing new student admissions, managing paperwork and internal systems. Communication was maintained with students, agents, and trainers to support marketing efforts in attracting prospects. Additionally, duties encompassed data entry, payment reconciliation using our platform, and generating weekly reports for management, contributing to informed decision-making.

Magill College Sydney offers a range of vocational courses for domestic and international students, as well as current workers who want to gain business and management skills.

In this role, tasks involved addressing customer enquiries through various channels such as face-to-face interactions, telephone calls, and emails. I maintained both physical and digital files and resources pertaining to student paperwork. Additionally, I handled database migration, updating student profiles and other relevant information. Enrolling new students and ensuring legal compliance with relevant legislation were also part of my responsibilities. Furthermore, I performed various administrative duties as delegated by the College Administration Manager.

ABC Australia is an exchange agency offering educational programs for students from Brazil, Europe and other countries who have a desire to study in Australia.

In this role, duties encompassed welcoming visitors to ABC Offices and recruiting new students from both onshore and offshore locations via diverse channels including social media and video conferencing. I promptly addressed phone and email queries concerning working permissions, visa requirements, and student rights. Additionally, I curated the company newsletter and managed the company's web and Facebook fan pages to bolster marketing endeavors. Tasks also involved monitoring competitor activity, conducting post-campaign analysis, confidential data entry into Salesforce, overseeing database marketing, and liaising with various suppliers.

With over 20,000 students on more than six campuses, the CETEC Educational Group includes in its portfolio, ETEP, Bilac, Faatesp and IBTA.

Marketing Analyst - Mar 2009 until Sep 2011
I specialized in data interpretation and reporting, crafting marketing surveys and questionnaires, and developing databases to support promotional campaigns, mail marketing, and telemarketing for the CETEC Group. Additionally, I served as the webmaster for various websites catering to a group of four universities and one high school unit. My role also involved managing social media platforms, utilizing advertising to promote new courses, and conducting market and consumer research. I actively contributed to market analysis and process improvement initiatives, striving to uncover efficiencies and identify cost-saving opportunities.

Front Office Reception and Sales - Feb 2008 until Mar 2009
I transitioned into the role of Front Office Receptionist and Sales Associate. Here, I focused on handling student enrolments and inquiries, while also conducting staff training sessions to ensure a high level of service delivery.

Customer Service Representative - Feb 2007 until Feb 2008
Worked as a Customer Service Representative. In this capacity, I managed customer inquiries through various channels, including face-to-face interactions, telephone calls, and emails, ensuring prompt and satisfactory resolution of concerns.