Fernanda Dos Santos Rinaldi
Turrella,NSW
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
10
10
years of professional experience
Work History
Team Leader
Invenco Pty Ltd
Prestons, NSW
08.2019 - 10.2024
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Established clear expectations for employees, providing guidance when needed.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Maintained a positive work environment that promoted collaboration between team members.
Retail Sales Worker
Pega Ela
Guarujá, SP
12.2014 - 03.2018
- Greeted customers in a friendly and professional manner.
- Assisted customers with product selection, inquiries, and purchase decisions.
- Operated cash register to process customer purchases.
- Stocked merchandise on shelves and displays.
- Maintained store cleanliness and organization.
- Provided excellent customer service by responding to all customer inquiries promptly.
- Performed inventory control activities such as counting stock items and restocking shelves.
- Verified that all pricing was accurate on products throughout the store.
- Processed returns, exchanges, and gift cards according to company policy.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Education
Bachelor - Entrepreneurship And Innovation
International Graduate Institute
Sydney, NSW08-2027
Graduate Diploma - Management
Astral Skills Institute of Australia
Parramatta, NSW08-2024
Advanced Diploma - Leadership And Management
Sydney Global College
North Sydney, NSW01-2021
Skills
- Employee Evaluation
- Quality Improvement
- Mentoring
- Complaint resolution
- Client Service
- Problem-Solving
- Attention to Detail
- Work Planning
References
- John Drew 0429 997 071 - Warehouse Manager - Invenco Pty Ltd
- Gavin McRae 0423 625 103 - Warehouse Manager - Invenco Pty Ltd
Timeline
Team Leader
Invenco Pty Ltd
08.2019 - 10.2024
Retail Sales Worker
Pega Ela
12.2014 - 03.2018
Bachelor - Entrepreneurship And Innovation
International Graduate Institute
Graduate Diploma - Management
Astral Skills Institute of Australia
Advanced Diploma - Leadership And Management
Sydney Global College
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