Overview
Work History
Education
Skills
Timeline
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Fernanda Konrath Da Rosa

Beacon Hill,NSW

Overview

15
15
years of professional experience

Work History

Software Testing Engineer

Distimax Pty Ltd.
Freshwater, NSW
06.2018 - Current
  • Supervised and provided direction for six technical direct reports regarding network activities.
  • Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.

Service Desk Analyst

HCL (Brazil) Tecnologia Da Informação Ltda.
São Leopoldo, RS
12.2012 - 06.2017
  • Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
  • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
  • Independently designed and executed company catalog for infrastructure support and development.

Technical Support Analyst

NIT10
Novo Hamburgo, RS
08.2010 - 12.2012
  • Developed and implemented complex Internet and Intranet applications on multiple platforms.
  • Directed onsite training for business users to maximize productivity.
  • Collaborated with clients from concept through final delivery of product or service.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Managed firewall, network monitoring and server monitoring both on- and off-site.
  • Recommended network security standards to management.

Education

Advanced Diploma - Information Technology

Academies Australasia Group Ltd.
Sydney, NSW

Skills

  • Planning and implementation
  • Training delivery
  • Customer service
  • Remote access technology
  • Problem resolution
  • System analysis

Timeline

Software Testing Engineer

Distimax Pty Ltd.
06.2018 - Current

Service Desk Analyst

HCL (Brazil) Tecnologia Da Informação Ltda.
12.2012 - 06.2017

Technical Support Analyst

NIT10
08.2010 - 12.2012

Advanced Diploma - Information Technology

Academies Australasia Group Ltd.
Fernanda Konrath Da Rosa