Fernanda Konrath Da Rosa
Beacon Hill,NSW
Overview
15
15
years of professional experience
Work History
Software Testing Engineer
Distimax Pty Ltd.
Freshwater, NSW
06.2018 - Current
- Supervised and provided direction for six technical direct reports regarding network activities.
- Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
- Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
- Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.
Service Desk Analyst
HCL (Brazil) Tecnologia Da Informação Ltda.
São Leopoldo, RS
12.2012 - 06.2017
- Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
- Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
- Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
- Independently designed and executed company catalog for infrastructure support and development.
Technical Support Analyst
NIT10
Novo Hamburgo, RS
08.2010 - 12.2012
- Developed and implemented complex Internet and Intranet applications on multiple platforms.
- Directed onsite training for business users to maximize productivity.
- Collaborated with clients from concept through final delivery of product or service.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Managed firewall, network monitoring and server monitoring both on- and off-site.
- Recommended network security standards to management.
Education
Advanced Diploma - Information Technology
Academies Australasia Group Ltd.
Sydney, NSWSkills
- Planning and implementation
- Training delivery
- Customer service
- Remote access technology
- Problem resolution
- System analysis
Timeline
Software Testing Engineer
Distimax Pty Ltd.
06.2018 - Current
Service Desk Analyst
HCL (Brazil) Tecnologia Da Informação Ltda.
12.2012 - 06.2017
Technical Support Analyst
NIT10
08.2010 - 12.2012
Advanced Diploma - Information Technology
Academies Australasia Group Ltd.