Fernanda Negri Batista

• Interacting with customers and taking orders
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Upsold appetizers, drinks, and desserts to increase the profits.
• Operating the coffee machine and other beverage preparation.
• Restocked items on shelves and fridges.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Maintained food hygiene and safety standards.
• Assisted in training new waitstaff, sharing best practices for exceptional customer service.
• Taking payment and handling cash.
• Ensured all processes ran smoothly.

• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Created and maintained databases to track and record students data.
• Created, prepared, and delivered reports to various departments.
• Performed wide-ranging administrative, financial and service-related functions.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Managed phone and email correspondence and handled incoming and outgoing mail.

• Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Enhanced production efficiency by streamlining processes and implementing workflow improvements.
• Implemented new training programs for staff, resulting in enhanced skill sets and improved productivity levels.
• Conducted root-cause analysis on any identified issues during quality inspections, taking corrective action promptly.

• Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
• Checked room availability and calendar bookings to schedule reservations for incoming guests and provide detailed itinerary.
• Demonstrated knowledge of menu items and corresponding ingredients.
• Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
• Assisted in training new waitstaff, sharing best practices for exceptional customer service.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Upsold appetizers, drinks and desserts to increase restaurant profits.

• Developed strategies to streamline and improve office procedures.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Executed record filing system to improve document organization and management.

• Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
• Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
• Streamlined the inspection process, resulting in quicker identification of defects and faster corrective actions.
• Repaired faults, reassembled products, and completed additional tests.

• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Collaborated with team members to consistently provide efficient service during peak hours.

• Shift management

• Acting as a point of contact with farmers and other clients

• Recording keeping and data entry (Excel/Microsoft Office Suite)

• Analysis of data and forwarding daily reports

Management of staff responsible for the following:

• Training and operation of HVI (High Volume Instrument)

• Maintaining international standard for the climatic condition of the cotton samples

• Storage of cotton samples