Fernanda Renner
Mandurah
Summary
Professional and customer-focused Sales Consultant with experience in automotive sales, customer relationship management and business development. Skilled in building trust with clients, identifying customer needs and delivering tailored solutions. Strong communication, negotiation and problem-solving abilities, with a proven commitment to providing exceptional customer service and achieving sales targets. Passionate about creating positive customer experiences and developing long-term client relationships.
Overview
6
6
years of professional experience
Work History
Sales Consultant
3MT Autos
Mandurah, WA
03.2025 - Current
- Assist customers with vehicle sales and finance options.
- Build and maintain strong customer relationships.
- Conduct vehicle appraisals and trade-in assessments.
- Manage enquiries through phone, email, social media and walk-in customers.
- Prepare sales documentation and ensure compliance with dealership procedures.
- Support marketing activities, vehicle listings and promotional campaigns.
- Consistently deliver excellent customer service and sales outcomes.
Lead Educator
Affinity Education Group Limited
Darwin, NT
03.2020 - 10.2024
- Developed and implemented engaging educational programs tailored to diverse learning needs.
- Mentored and trained team members, enhancing their instructional techniques and classroom management skills.
- Collaborated with parents and guardians to foster a supportive learning environment for children.
- Evaluated student progress through assessments, adapting strategies to ensure optimal developmental outcomes.
- Led professional development workshops, improving staff knowledge of early childhood education practices.
- Advocated for child-centered approaches, promoting innovative methodologies in curriculum design and delivery.
- Established effective communication channels among educators, parents, and administrative staff to enhance collaboration.
- Monitored compliance with regulatory standards, ensuring the highest quality of educational services provided.
- Developed engaging curriculum materials, resulting in increased student interest and understanding of subject matter.
Education
Diploma in Early Childhood Education And Care
Queensland International Institute
Brisbane, QLD05-2019
Diploma in International Trade Technologist
Universidade Paulista (UNIP)
São Paulo, SP, Brazil06-2016
Skills
- Sales and Negotiation
- Customer Service Excellence
- Building Long-Term Client Relationships
- Finance and Vehicle Sales Support
- Upselling and Cross-Selling
- Closing Sales
- Trade-In Appraisals
- Follow-Up and Customer Retention
- Communication and Interpersonal Skills
- Problem Solving
- Time Management and Organisation
- Conflict Resolution
- Digital Marketing and Social Media Promotion
- Microsoft Office Suite
- Team Collaboration
Languages
English
Professional Working
Portuguese
Native or Bilingual
German
Elementary
Timeline
Sales Consultant
3MT Autos
03.2025 - Current
Lead Educator
Affinity Education Group Limited
03.2020 - 10.2024
Diploma in Early Childhood Education And Care
Queensland International Institute
Diploma in International Trade Technologist
Universidade Paulista (UNIP)