Fernanda Vieira
Balgowlah,NSW
Summary
I am a 24-year-old, third-year psychology student, poised to embark on a promising career within the health sector, leveraging the valuable combination of my academic pursuits and professional background. With a solid foundation of psychological theory paired with experience in disability care, I offer a unique combination of interpersonal skills, empathy, and administrative skills. With a demonstrated ability to excel in high-pressure environments, my strengths include multitasking, problem-solving, and ensuring exceptional client satisfaction and efficient processes. My background in disability care has equipped me with a deep understanding of inclusivity and the importance of accommodating diverse needs. I am eager to leverage my diverse skill set to contribute to the success of an organization while continuing to expand my knowledge and skills in the field of psychology.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Unisson Disability
10.2022 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Adhered to company requirements for patient interactions and care standards.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Kept accurate records for client files and handled related paperwork.
Waitress
Pattison’s Patisserie Fine Bakery & Café
11.2021 - 09.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supported needs of 6-person wait staff who attended to specific needs of countless customers daily.
Bartender
Manly Wharf Hotel
01.2018 - 07.2021
- Engaged guests with warm conversation, building bar loyalty and encouraging repeat business
- Balanced efficiency with exceptional service in serving alcoholic beverages and food, managing 100+ guests per hour during peak hours
- Verified patron identification prior to serving alcohol and maintained compliance with all state and federal laws
- Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
High School Certificate -
Loreto Kirribilli
2016
Bachelor’s degree - Psychology
Macquarie University
2024
Skills
- Self-assured
- Self-motivated
- Strong leader
- Team oriented
- Fast learner
- Conflict Resolution
- Calm in stressful environments
- Diligent
- Cash handling
Certification
- NDIS Worker Check - September 2022
- HLTAID011 Provide First Aid - February 2023
- Epilepsy Essential & Emergency Medication - February 2023
Timeline
Disability Support Worker
Unisson Disability
10.2022 - Current
Waitress
Pattison’s Patisserie Fine Bakery & Café
11.2021 - 09.2022
Bartender
Manly Wharf Hotel
01.2018 - 07.2021
High School Certificate -
Loreto Kirribilli
Bachelor’s degree - Psychology
Macquarie University
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