Fernanda Leal Miranda
Sydney,NSW
Summary
Highly motivated recent graduate with a Bachelor's degree in Environmental Engineering, Certificate IV in Environmental Management and Diploma of Sustainable Operation. Dedicated to delivering the highest quality work for clients through creative problem-solving and innovative solutions. Strengths in Detail-oriented and proactive with good interpersonal, communication and conflict resolution skills.
Overview
4
4
years of professional experience
Work History
Commercial Cleaner
WiseCo. Services Pty Ltda
02.2021 - Current
- Carried out day duties accurately and efficiently.
- Inspecting work done by other cleaners.
- Coordinate and liaise with clients at worksite.
- Prepared inventory to management about the cleaning performance staff, equipments, supplies and other general issues.
- Monitored workplace activities to determine compliance with safety regulations and standards.
Hotel Housekeeper/Front Desk Receptionist
Neutral Bay Lodge
10.2019 - 08.2021
- Responded to phone calls, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
Education
Diploma - Sustainable Operations
Australian College of Business Intelligence
Sydney, NSW06.2023
Certificate IV - Environmental Management And Sustainability
Australian College of Business Intelligence
Sydney, NSW01.2022
Bachelor of Engineering - Environmental And Sanitary Engineering
Universidade Vale Do Rio Verde
Brazil12.2018
Skills
- Team Work
- Customer Relationship Management
- Verbal and Written Communication
- Data Collection
- Workflow Processes
- Invoice Processing
- Operational Efficiency
Languages
Portuguese
Native or Bilingual
English
Professional Working
Timeline
Commercial Cleaner
WiseCo. Services Pty Ltda
02.2021 - Current
Hotel Housekeeper/Front Desk Receptionist
Neutral Bay Lodge
10.2019 - 08.2021
Diploma - Sustainable Operations
Australian College of Business Intelligence
Certificate IV - Environmental Management And Sustainability
Australian College of Business Intelligence
Bachelor of Engineering - Environmental And Sanitary Engineering
Universidade Vale Do Rio Verde
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