Muskan Shahi
Balmain,NSW
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training, development, and vendor negotiations.
A bachelor graduate majoring in finance looking for an opportunity in a Customer centric position where I can apply my knowledge and skills gained through study and work experience.
I offer relevant working experience which included customer service, cash-handling, negotiating, up-selling along with exposure on stock-take and weekly reports.
Experienced in working under pressure and providing high levels of customer service while serving customers. Reliable and trustworthy with a strong work ethic as demonstrated by achieving excellent academic results at University.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Organica - Cafe - Restaurant - Patisserie
Concord, NSW
10.2021 - Current
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Carefully interviewed, selected, trained and supervised staff.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Led and directed team members on effective methods, operations and procedures.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Prepared for and executed new menu implementations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
Head Waitress
Emu Hall | Dining With Bar & Kitchen
Emu Plains, NSW
02.2020 - 02.2021
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Trained staff members on use of POS system.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness.
Supervisor
Crinitis: Italian Restaurant
Manly, NSW
11.2018 - 01.2020
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives and communication goals.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Prepared, calibrated and monitored production levels to achieve targets.
- Monitored workflow to improve employee time management and increase productivity.
Senior Waitress
The Dry-Dock Hotel
Sydney
03.2018 - 05.2018
- Providing excellent customer service to ensure repeat business
- Accurately maintained cash and register daily and reported any variances to manager
- Organizing stock, managing service following all OHSC and company policies
- Assisting FOH manager with service and maintaining stock
- Serving up to 250 customers daily and increased average ticket count to $30 through passionately up-selling promotions
- Maintaining cleaning requirements internal and following OHSC standards
- Key achievements: Offered to work full-time.
Waitress
ATMC, Sydney
Sydney, Nsw
01.2018 - 05.2018
- Key achievements: Excellent written and verbal communication
- Key achievements: Offered to mentor classmate by university during board exams due to my academic achievements
- High school, Maintaining quality and service to ensure repeat business
- Satisfying customers need and serving up to 180 customers daily
- Maintaining cleaning standards and OHSC standards
- Cash-handling, upselling and maintaining quality, Increased weekly sales by 3% through upselling
- Key achievements: promoted to Shift manager and was awarded employee of the month.
Brihaspati Vidyasadan
01.2016 - 01.2017
- Highly increased English capability and rewarded for my great academic performance
- Voluntary Work
- Active Lead fundraiser during devastating earth-quake
Gurkha Club
08.2015 - 02.2016
- Motivating people during major tragedy in the country by providing food, clothes and funds
- Collected funds through musical events, charity shows, and garage sale
- Recognised for my effort by local authorities and was awarded a certificate for passionately helping people.
Education
Certificate IV - Ageing Support
Victorian Institute of Education (VIE)
Sydney, NSW08.2022
Bachelor of Accountancy - Accounting And Business Management
ATMC - Sydney
Sydney, NSW06.2021
High School Diploma -
Brihaspati Vidyasadan
Kathmandu, Nepal02.2017
Skills
- Strategic Methods
- Budget Administration
- Performance Improvement
- Anticipating Problems
- Operations and Procedural Knowledge
- Food Preparation and Safety
- Investigating Complaints
- Staff Scheduling
- Front of House Management
- Employee Performance Evaluations
- Labor and Overhead Cost Estimation
- Strategic Forecasting
Certification
- Certified Bachelor of Accounting - 2021
- Certified High School Certificate
Timeline
Restaurant Manager
Organica - Cafe - Restaurant - Patisserie
10.2021 - Current
Head Waitress
Emu Hall | Dining With Bar & Kitchen
02.2020 - 02.2021
Supervisor
Crinitis: Italian Restaurant
11.2018 - 01.2020
Senior Waitress
The Dry-Dock Hotel
03.2018 - 05.2018
Waitress
ATMC, Sydney
01.2018 - 05.2018
Brihaspati Vidyasadan
01.2016 - 01.2017
Gurkha Club
08.2015 - 02.2016
Certificate IV - Ageing Support
Victorian Institute of Education (VIE)
Bachelor of Accountancy - Accounting And Business Management
ATMC - Sydney
High School Diploma -
Brihaspati Vidyasadan