Fernando Gesa

· Maintain detailed records of sales transactions and daily shift reports.

· Increased sales performance by developing and implementing effective sales strategies.

· Established cash handling policies and procedures to maximize security measures.

· Develop strategies for improved operational efficiency and customer satisfaction.

· Perform regular establishment inspections for hygiene and adherence to safety standards.

· Supervise and train staff in customer service and safety protocols.

· Resolve customer complaints in a professional manner to provide positive guest experiences.

· Manage day-to-day operations including scheduling, budgeting, and inventory control.

· Provide exceptional customer service and anticipate guest needs.

· Oversee recruitment, hiring, onboarding, training, scheduling and evaluation of employees.

· Ensure compliance with all food safety regulations and sanitation standards.

· Monitor stock levels to ensure timely delivery of fresh produce and minimize waste.

· Supervise and train staff in customer service, food handling and safety protocols.

· Resolve customer complaints in a professional manner to maintain positive guest relationships.

· Increased sales performance by developing and implementing effective sales strategies.

· Manage day-to-day operations including scheduling, budgeting, and inventory control.

· Inspect the establishment regularly for cleanliness and adherence to safety standards.

· Perform regular maintenance checks on equipment to ensure proper functioning.

· Maintain safe working and guest environment to reduce risk of injury and accidents.

· Assist in the development of operational strategies to ensure efficient and productive operations.

· Provide guidance and support to junior staff members on daily tasks, projects, and objectives.

· Manage customer service inquiries and complaints in a timely manner.

· Maintain accurate records of sales transactions using point-of-sale systems.

· Maintain up-to-date knowledge of company products and services.

· Ensure compliance with safety regulations and company policies.

· Communicate regularly with customers to gain insights into their needs.

· Delegate work to staff, setting priorities and goals.

· Review completed work to verify consistency, quality, and conformance.

· Resolved conflicts between team members in an effective manner.