Global Trajectory: I began my career in hospitality at the age of 21, and over 12 years, I have worked internationally in cities such as Amsterdam, London, and Australia.
Versatility in Positions: Thanks to my adaptability skills, I have held various positions, showcasing versatility both at the bar and in the dining rooms of renowned restaurants.
Customer Focus: I stand out for my excellent customer service, grounded in personal virtues that have contributed to my success in direct customer-facing roles.
Emphasis on the Dining Room: Although I have worked in both the bar and the dining room, my preference and primary dedication have been in the dining room, where I have cultivated my passion and skills, achieving recognition as a professional mixologist.
My career has reached its peak as a professional mixologist in renowned luxury restaurants and chains, including those distinguished with Michelin stars. This summary reflects my outstanding experience, adaptability, and success in the hospitality sector.
Junior Project Manager
Serviguide BPO
03.2022 - 02.2023
Diverse Projects: Led projects across Spain, spanning construction, food logistics, bus refueling in the Canary Islands, and hotel projects, showcasing versatility and adaptability in various sectors.
Efficient Planning and Coordination: Accountable for detailed project planning, setting objectives and timelines, coordinating activities to ensure efficient project delivery.
Comprehensive Resource Management: Supervised the allocation of human and material resources, ensuring efficient and optimized project execution.
Effective Monitoring and Control: Maintained continuous progress tracking, identifying deviations, and implementing corrective measures to keep projects within time and budget constraints.
This experience enabled me to develop strong skills in project management and service outsourcing, contributing to the success of each initiative.
Phone Sales Representative
Konecta
05.2021 - 12.2021
Completed daily cold calling and outreach to build sales pipeline.
Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Answered questions about company offerings with knowledgeable responses about products and services.
Troubleshot problems for callers and helped independently resolve common issues.
Education
Degree in Logistics And International Business - Logistics Management
Colegio Liceo La Paz
Spain
03.2022
Diploma in Marketing -
Qii
Sydney
03.2016
Diploma in business and administration -
Viva Colleage
Brisbane
01.2015
Skills
Effective communication
Team management
Problem resolution
Adaptability
Focus on customer experience
Languages
SPANISH
Native or Bilingual
ENGLISH
Full Professional
PORTUGUESE
Professional Working
ITALIAN
Elementary
Timeline
Junior Project Manager
Serviguide BPO
03.2022 - 02.2023
Phone Sales Representative
Konecta
05.2021 - 12.2021
Hospitality Sector
Sheraton Hotels, Bar H, 4 Fourteen, Ole,
01.2010 - Current
Degree in Logistics And International Business - Logistics Management
Security Supervisor at Carlton creek Hotel Apartments [4 star]and Carlton Tower Hotel [4 star] [Carlton group Hotels]Security Supervisor at Carlton creek Hotel Apartments [4 star]and Carlton Tower Hotel [4 star] [Carlton group Hotels]