Fernando Liuzzi
Balwyn North,VIC
Summary
I am an experienced Venue Manager skilled in minimizing risk through implementation of safety policies. strong in public relations, team oversight and facility management. I have been in Hospitality for over 5 years. I aim to be considered a Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
I am an encouraging and analytical problem-solver with an urge for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
I am dedicated to creating a healthy environment in applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Venue Manager
Prince Of Wales Richmond
08.2021 - Current
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Coordinated with cross-functional teams to ensure seamless event execution, leading to positive guest experiences and strong client relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated favourable contracts with suppliers to reduce costs while maintaining high-quality products and services for events.
- Developed annual budgets for the venue operations, closely monitoring expenses to ensure profitability targets were met or exceeded.
- Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
Duty Manager
Olympic Hotel
04.2020 - 08.2021
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Gaming Attendant
Bakers Arms Hotel
11.2018 - 04.2020
- Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
- Issued tickets to customers and collected payment and fees for desired services.
- Ensured prompt resolution of technical issues by coordinating efforts between guests, technicians, and management staff.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Education
BBA - Accounting And Finance
La Trobe
Bundoora, VIC11.2024
Skills
- Mind Mapping
- P&L Management
- Business Development
- Vendor Management
- Decision-Making
- Business Growth Initiatives
- Revenue Generation
- Financial Management
- Sales Tracking
- Customer Service
- Employee Development
- Relationship Building
Certification
RSA
RSG Module 1
RSG Module 2
RSG Module 3
RSG Module 4
Tab Basics
Tab Compliance
Tab Advanced
Barista
Timeline
Venue Manager
Prince Of Wales Richmond
08.2021 - Current
Duty Manager
Olympic Hotel
04.2020 - 08.2021
Gaming Attendant
Bakers Arms Hotel
11.2018 - 04.2020
BBA - Accounting And Finance
La Trobe
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