Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Fernando Liuzzi

Balwyn North,VIC

Summary

I am an experienced Venue Manager skilled in minimizing risk through implementation of safety policies. strong in public relations, team oversight and facility management. I have been in Hospitality for over 5 years. I aim to be considered a Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.


I am an encouraging and analytical problem-solver with an urge for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.


I am dedicated to creating a healthy environment in applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Venue Manager

Prince Of Wales Richmond
08.2021 - Current
  • Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Coordinated with cross-functional teams to ensure seamless event execution, leading to positive guest experiences and strong client relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Negotiated favourable contracts with suppliers to reduce costs while maintaining high-quality products and services for events.
  • Developed annual budgets for the venue operations, closely monitoring expenses to ensure profitability targets were met or exceeded.
  • Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.

Duty Manager

Olympic Hotel
04.2020 - 08.2021
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

Gaming Attendant

Bakers Arms Hotel
11.2018 - 04.2020
  • Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
  • Issued tickets to customers and collected payment and fees for desired services.
  • Ensured prompt resolution of technical issues by coordinating efforts between guests, technicians, and management staff.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.

Education

BBA - Accounting And Finance

La Trobe
Bundoora, VIC
11.2024

Skills

  • Mind Mapping
  • P&L Management
  • Business Development
  • Vendor Management
  • Decision-Making
  • Business Growth Initiatives
  • Revenue Generation
  • Financial Management
  • Sales Tracking
  • Customer Service
  • Employee Development
  • Relationship Building

Certification

RSA

RSG Module 1

RSG Module 2

RSG Module 3

RSG Module 4

Tab Basics

Tab Compliance

Tab Advanced

Barista

Timeline

Venue Manager

Prince Of Wales Richmond
08.2021 - Current

Duty Manager

Olympic Hotel
04.2020 - 08.2021

Gaming Attendant

Bakers Arms Hotel
11.2018 - 04.2020

BBA - Accounting And Finance

La Trobe

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Fernando Liuzzi