FERNANDO TOLEDO
Sydney,Australia
Summary
I am a highly versatile and creative professional. I am seeking an opportunity to work in a school where I could apply the skills I have acquired teaching ESL for over 14 years. I have outstanding communication skills. I am looking to build upon my career as an ESL trainer. I am a highly determined, extremely hard working and reliable person.
Professional educator with strong background in teaching English to non-native speakers. Adept at creating engaging lesson plans, fostering collaborative learning environment, and adapting to diverse student needs. Known for achieving measurable improvements in language proficiency and effective communication skills. Highly reliable team player focused on delivering tangible results.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Stock Controller
Onboard Industries
05.2024 - Current
- Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
- Maintained awareness of industry best practices in stock control and inventory management, incorporating relevant ideas into company procedures for continuous improvement efforts.
- Determined and performed appropriate adjustments of authorized stock levels.
- Optimized warehouse organization for improved accessibility and faster order fulfillment times.
- Managed the implementation of a new inventory management system, resulting in more accurate tracking and forecasting capabilities.
Customer Service Representative / Stock Controller
Surf Hardware International, (SHI)
11.2020 - 05.2024
- Hybrid role: Liaising with retail and manufacturing customers via phone and email, ordering and correspondence. Logistics, stock controlling and inventory management.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Business owner, manager and English tutor
Stand Out English Solutions, Santos, Brazil.
02.2006 - 12.2016
- Managed a 5 person team with over 60 students, taught, designed and organised lesson plans.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened School reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Trained and motivated Trainers to perform daily business functions.
In-company English classes / Translator
Surfco, Sao Paulo Brasil: (Volcom, Rusty, Reef, Etnies, Hang Loose)
05.2011 - 11.2014
- Teaching ESL to managers, individually, or in groups with up to 8 students each, also translating website and advertisement content whenever needed.
- Translated documents from [Portuguese] to [English].
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
In-company English classes/ Interpreter and Content Translator
VOPAK-Liquid Bulk terminals, Santos, Brazil
01.2004 - 02.2006
Education
TESOL - Teaching English As A Second Language
Sydney Higher Education
07.2025
Associate of Arts - Certificate of English/ Portuguese Interpreter
PUC-SP - Pontifícia Universidade Católica De São Paulo
Sao Paulo, Brazil08.2012
General English Certificate - Diploma
University of Tasmania
Launceston, TAS03.2001
Skills
- Quick learner and highly organised;
- Vast ESL teaching Experience;
- Self motivated ;
- Proactive
- Team collaboration
- Kind and compassionate
- Classroom management
- Lesson planning
Accomplishments
- Developed international and domestic ESL and TEFL curriculum for more than [300] students.
- Supervised team of [4] staff members.
Certification
English Proficiency Certificates :The University of Michigan , IELTS
LANGUAGES
Fluent English, Portuguese, and Spanish.
Timeline
Stock Controller
Onboard Industries
05.2024 - Current
Customer Service Representative / Stock Controller
Surf Hardware International, (SHI)
11.2020 - 05.2024
In-company English classes / Translator
Surfco, Sao Paulo Brasil: (Volcom, Rusty, Reef, Etnies, Hang Loose)
05.2011 - 11.2014
Business owner, manager and English tutor
Stand Out English Solutions, Santos, Brazil.
02.2006 - 12.2016
In-company English classes/ Interpreter and Content Translator
VOPAK-Liquid Bulk terminals, Santos, Brazil
01.2004 - 02.2006
TESOL - Teaching English As A Second Language
Sydney Higher Education
Associate of Arts - Certificate of English/ Portuguese Interpreter
PUC-SP - Pontifícia Universidade Católica De São Paulo
General English Certificate - Diploma
University of Tasmania
CAREER OBJECTIVE
ESL Trainer.
Michigan Proficiency Certificate
Proficiency Certificate obtained at the same institution where I studied English as a second language for the first time.
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