Fetalaiga Matagia
Mount Druitt
Summary
I am an operations professional with 14+ years' experience working across the transport, warehouse & distribution industry.
I am a passionate advocate for great customer service and am looking to progress my career in a new direction, working with vulnerable communities and individuals in NSW. I enjoy helping people and have always sought to challenge myself by assisting those who may require extra support to overcome obstacles in life.
Overview
13
13
years of professional experience
Work History
Operations Supervisor
Toll Global Logistics
06.2023 - Current
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Resolved customer complaints by distinguishing, prioritizing, and reporting any issues.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Responded to customer inquiries and provided technical assistance over the phone and in person on an operational level ensuring fair treatment of all customers.
- Supervising operations team with training in place to ensure best service outcomes.
Election Officer
Australian Electoral Commission
05.2023 - 06.2023
- Counted over 2000 ballots to prepare official reports of election results.
- Collected necessary information from voters to determine correct voting location and ballot.
- Closed 3000 voting booths by sealing ballot boxes and turning in votes.
- Assisting walk in customers for pre-voting & on election day.
- Dealing with highly confidential customer details / profiles.
- Created fair, non-partisan environment to protect free choice of voters.
- Validating customer feelings without reacting to ensure they feel safe in the environment.
Operations Supervisor
Scotts Refrigerated Logis
10.2010 - 04.2023
- Managing Linehaul & Local inbound & outbound of loads during the night shift.
- Many years of experience planning & scheduling rosters of up to 200 drivers across a dynamic 24/7 environment, forecasting future needs in line with staffing requirements, leave training & staff turnover.
- Training & Supervising staff across 3 sites in NSW, to ensure quality service is provided with customer focus in all aspects of the business.
- Managing a team of 30 staff through customer service, customer support & administration support.
- Answering queries via phone or email to assist both internal & external stakeholders.
Education
.
Skills
- Excel Adept & Microsoft Applications Adept
- Adaptable to learning new technology & scheduling programs
- Passionate about human services
- Driver License & Own Car
- Adaptable
- Problem Solver
- Reliable & Honest
- Time Management
- Attention to detail
- Active Listener
- Problem Solving & Communication Skills
- Customer Focused
Timeline
Operations Supervisor
Toll Global Logistics
06.2023 - Current
Election Officer
Australian Electoral Commission
05.2023 - 06.2023
Operations Supervisor
Scotts Refrigerated Logis
10.2010 - 04.2023
.
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