Fetimah Abou-eid
Melbourne,VIC
Summary
Current student at the University of Melbourne with ambitions to becoming a lawyer in the coming years.
Prior work experience complies of being a waiter, real estate receptionist and entrepreneur. Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level phone operator position.
Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Overview
6
6
years of professional experience
Work History
Entrepreneur
Tutti’s Cookies
Melbourne
07.2021 - Current
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined business plan, mission statement, and vision.
- Enhanced online presence with well-designed websites, engaging social media content, and targeted digital advertising campaigns.
Real Estate Receptionist
Ray White
Melbourne
06.2023 - 05.2024
- Enhanced customer satisfaction by providing timely and accurate property information to clients.
- Developed strong working knowledge of local real estate market trends by staying current with industry news and updates.
- Continually advanced personal knowledge of the industry and related software programs, ensuring proficiency in all aspects of the role as a Real Estate Receptionist.
- Provided exceptional support during high-pressure times within the office by remaining calm under pressure while multitasking efficiently.
- Managed all aspects of office administration, including organizing supplies, answering phones, and filing important records.
Waitress
Ohey Cafe
Melbourne
05.2018 - 12.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor Of Arts - Islamic Studies
The University of Melbourne
Melbourne, VICSkills
- Goal Setting
- Entrepreneurial personality
- Strategic Thinking
- Customer Relations
- Telephone Etiquette
- Administrative tasks
- Information assistance
- Call distribution
- Typing Speed
- Excellent Phone Demeanor
- Clear Communication
Timeline
Real Estate Receptionist
Ray White
06.2023 - 05.2024
Entrepreneur
Tutti’s Cookies
07.2021 - Current
Waitress
Ohey Cafe
05.2018 - 12.2022
Bachelor Of Arts - Islamic Studies
The University of Melbourne