FEZA NGONGO
Ripley
Summary
Administrative professional with strong organizational skills and focus on efficient office management. Known for fostering team collaboration and adapting to changing needs to achieve results. Expertise in project coordination, scheduling, and maintaining accurate records. Reliable and results-oriented with proactive approach to problem-solving and process improvement.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
Support Worker
Sisters in the city/Hire up
06.2023 - Current
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Promoted community integration by providing extensive physical, emotional and social support.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Employee
YoungCare apartment
08.2018 - 05.2023
- Worked with different cultures and learned how to communicate effectively
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Casual Employee
Target
11.2016 - 06.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Certificate III -
Pathology Collection
01.2022
Certificate III -
Individual Support
01.2018
Certificate II -
Workplace Practices
01.2016
Skills
- Customer Service
- Communication
- Team Work
- Reliability
- Adaptability
- Quick Learning
- Time Efficiency
- Problem Solving
- Critical Observation
- Cultural Sensitivity
- Care Planning
- Client Assessment
Certification
- First aid certificate & CPR, 2024
- Police check, 2024
- Manual handling, 2019
Hobbies and Interests
- Reading books
- Walking my dog
- Spending time with family and friends
Timeline
Support Worker
Sisters in the city/Hire up
06.2023 - Current
Employee
YoungCare apartment
08.2018 - 05.2023
Casual Employee
Target
11.2016 - 06.2018
Certificate III -
Individual Support
Certificate II -
Workplace Practices
Certificate III -
Pathology Collection
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