Summary
Overview
Work History
Skills
Hobbies and Interests
COURSES
ADDITIONAL INFORMATION
Timeline
Generic

Feza Ngongo

Ripley

Summary

Experienced 6 years mental health professional with a strong background in providing compassionate support and care. Proven ability to build rapport with clients, assist in achieving personal goals, and intervene during crises effectively. Skilled in crisis intervention and developing personalised care plans while maintaining an empathetic and patient-centered approach. Excellent team collaborator with strong problem-solving abilities and adaptability to changing needs. Consistently reliable in delivering high-quality care.

Overview

7
7
years of professional experience

Work History

Casual Employee

Target
11.2016
  • Presented customers with the best quality and presentable customer service.Delivered exceptional customer service by actively listening to client needs and providing tailored solutions, enhancing the overall shopping experience

Mental Health Support Worker

Sisters in the City
06.2023 - Current
  • Provide personalised assistance and emotional support to diverse clients, fostering independence and enhancing quality of life through tailored care plans
  • Monitor and document client progress, maintain accurate records, and implement comprehensive care strategies while ensuring compliance with safety protocols
  • Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
  • Recognised and responded to signs of potential self-harm or suicide risk, utilising appropriate intervention strategies and resources to ensure patient safety.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.


Mental Health Support Worker

YoungCare Apartment
08.2018 - 01.2023
  • Worked with different cultures and learned how to communicate effectively.
  • Ensured work was done to the best ability and collaborated with the team.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health support.
  • Documented client progress in confidential files.
  • Improved patient outcomes with accurate documentation of mental health symptoms and progress.
  • Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.

Skills

  • Communication
  • Skill building
  • Stress management techniques
  • Team Work
  • Patient Care
  • Reliability
  • Adaptability
  • Quick Learning
  • Time Efficiency
  • Problem Solving
  • Critical Observation
  • Cultural Sensitivity
  • Care Planning
  • Client Assessment
  • Crisis Management
  • Behavioural Support
  • Medication monitoring
  • Self-care techniques
  • Patient advocacy
  • Patient support
  • Confidentiality
  • Tracking client progress
  • Safety and risk assessments

Hobbies and Interests

Reading books, Walking my dog, Spending time with family and friends

COURSES

  • 2018 Individual Support at Certificate III
  • 2022 Pathology Collection at Certificate III
  • 2016 Workplace Practices at Certificate II

ADDITIONAL INFORMATION

  • Certifications
  • First aid certificate & CPR (2024)
  • Police check (2025)
  • Manual handling (2019)
  • ongoing degree of Human Services

Timeline

Mental Health Support Worker

Sisters in the City
06.2023 - Current

Mental Health Support Worker

YoungCare Apartment
08.2018 - 01.2023

Casual Employee

Target
11.2016

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Feza Ngongo