JIYOON HWANG
Essendon,VIC
Summary
Responsible Seller provided excellent customer service to patrons in retail setting. Worked sales floor, engaged customers and delivered helpful information or recommendations. Managed in-store and phone inquiries to maximize sales and customer satisfaction. Friendly and engaging professional with talents in customer engagement and issue resolution.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bookstore Clerk
Kyobo book Centre
11.2022 - 12.2023
- Increased customer satisfaction by providing personalized assistance and book recommendations
- Improved store efficiency with thorough inventory management and timely restocking of shelves
- Enhanced customer experience by maintaining a clean, organized, and visually appealing store environment
- Boosted sales through skillful upselling and promotion of store events and loyalty programs
Gift Shop Clerk
Hottracks
12.2021 - 12.2022
- Participated in staff meetings to share ideas on improving store operations, boosting revenue, and enhancing customer service efforts.
- Handled incoming shipments, unpacking merchandise and restocking shelves as needed.
- Monitored competitive trends within the industry by researching similar stores'' offerings, identifying areas where improvements could be made.
- Developed strong relationships with vendors to secure favorable pricing and delivery terms for gift shop merchandise.
- Processed customer transactions efficiently using cash registers or point-of-sale systems.
Education
Bachelor of Information Technology - Computer science
BAEWHAWOMEN'S UNIVERSITY
Skills
- Organizational abilities
- POS system Operation
- Patience and Empathy
- Inventory Management
- Cash handling proficiency
Availability
Available to work all day shifts Mon-Sun
Certification
Responsible Service of Alcohol (RSA)
Additional Information
I have more than 2 years of retail and cashier experience. I am a person who learns quickly no matter what I learn, In addition, I am a clerk with positive and bright smile and have knowledge of a good service attitude.
Languages
English
Limited Working
Korean
Native or Bilingual
Timeline
Bookstore Clerk
Kyobo book Centre
11.2022 - 12.2023
Gift Shop Clerk
Hottracks
12.2021 - 12.2022
Bachelor of Information Technology - Computer science
BAEWHAWOMEN'S UNIVERSITY
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