Ngoc Thanh Thanh Pham
Melbourne,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Receptionist
Muong Thanh Luxury Hotel Can Tho
Can Tho, VietNam
01.2020 - 08.2021
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Maintained transaction security by verifying payment cards against identification.
- Planned coverage needs and organized services to support incoming special events.
Sales Associate
Long Tran Men Clothing Store
An Giang, Viet Nam
08.2021 - 11.2021
- Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
- Wore smart outfits composed of items from current collection to showcase possible pairings for customers.
- Cleaned, closed and secured store at end of shift.
- Operated cash register and maintained correct balance in drawer for over 200 transactions per day.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Business -
La Trobe University
Melbourne, VIC11.2023
Australian Foundation Program -
International College of Management Sydney
Sydney, NSW11.2020
Skills
- Sales trends
- Stocking and replenishing
- Product and service sales
- Upselling
- Exceptional customer service
- Problem-solving skills
- Cash register operation
- Relationship building
- Multi-tasking strength
- Client Service
- Excellent people skills
Timeline
Sales Associate
Long Tran Men Clothing Store
08.2021 - 11.2021
Receptionist
Muong Thanh Luxury Hotel Can Tho
01.2020 - 08.2021
Bachelor of Business -
La Trobe University
Australian Foundation Program -
International College of Management Sydney