DONNA KAUERT
Maianbar,Australia
Summary
Experienced and effective Restaurant and Events Manager adept in all aspects of successful restaurant management. Bringing forth several years of industry experience and expertise in managing staff and restaurant functions. Equipped with a diverse and promising skill-set, conducive to creating positive team relationships resulting in optimal customer service. Passionate about the food service industry, and eager to bring years of experience and growth to another flourishing establishment.
Overview
16
16
years of professional experience
Work History
Restaurant Manager
Ramsgate Beach House
09.2023 - Current
- Recently started this role and in 4 weeks hired and trained 12 staff members and launched restaurant's dinner service
- Collaboration on restaurant's kitchen and menu
- Staff training around sequence of service and customer service -Bar management -opening and closing of restaurant
Restaurant Manager
Zimzala Restaurant Cronulla
05.2022 - 08.2023
- Worked to provide customers with the highest quality food, beverage, and service experience
- Brought forth an energetic attitude and positive spirit
- Continually adapted and excelled in a fast-paced environment
- Monitored dining room and made seating changes as necessary
- Created and implemented effective marketing campaigns to drive customer support
- Worked to cultivate a strong team-oriented environment
- Implemented positive employee policies and procedures
- Assessed restaurant proficiency and made planned changes where necessary
- Effectively coached and counseled staff as needed.
Senior Events Supervisor
Audley Dancehall Audley
06.2020 - 01.2021
- Served as a coordinator at events, ensuring place settings were correct and all vendors delivered on time
- Worked to support the senior creative staff with day-to-day tasks
- Organized events and product workshops
- Managed month-of and day-of coordination for various events including weddings, private parties, and corporate events
- Constantly made an effort to promote the restaurant name and mission in the local community and at related events
- Provided optimal assistance to the General Manager and handled a variety of tasks
- Planned, coordinated and executed weddings and special events
- Maintained close communication with clients to mitigate service issues
- Directed event production in collaboration with hosts and internal teams
- Assessed event success and identified improvement areas through client feedback
- Directed florists, photographers, musicians and ceremony participants during pre-ceremony, ceremony and post-ceremony events
- Hosted large groups by engaging with attendees during monthly events.
Owner operator
Baeckerei Surry Hills, Clovelly and North Sydney
11.2007 - 02.2022
- Trained employees on additional job positions to maintain coverage of roles
- Assigned tasks to associates to fit skill levels and maximize team performance
- Recruited and hired qualified candidates to fill open positions
- Greeted and encouraged feedback from customers to implement in-store operational changes
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Maintained an ongoing system for development, recruitment, recognition and retention of store crew and management
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies
- Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives
- Reduced shrinkage by developing culture of loss prevention, improving return processes and upgrading store layout
- Facilitated month-end journal entries, account reconciliation and invoicing using Xero
- Aided in negotiation with vendors and suppliers to reduce overall costs
- Organized store and maintained high standards for cleanliness
- Delivered level of service to customers in effort to build upon relationships for future clients
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves
- Assisted with training and onboarding of sales associates in store operations
- Interviewed, hired and trained new employees
- Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies
- Completed daily sales reports and analyzed metrics to identify trends
- Supervised staff performing daily activities
- Conducted regular evaluations and addressed performance concerns directly with employees.
Education
Covid Awareness for food service -
NSW Food Authority
06.2020
RSA -
Express online training
03.2020
Food Safety Supervisor -
NSW Food Authority
Online06.2019
Business Management -
Monash University
02.2010
Cert 4 Management -
Inspire Education
01.2008
Skills
- Workforce management
- Brand Management
- Event Management
- Food safety supervisor
- Good organizational skills
- Reliable and trustworthy
- Friendly, positive attitude
- Fully qualified Barista
- People skills
- Staff development
- Venue management
- Kitchen management
- Issue and conflict resolution
- Team Management
- Customer Engagement
- Staff Management
Additional Information
I am well versed in both BookItNow and Open Table reservation systems and Square, Sassco and Tyro POS systems.
Details
Maianbar, NSW, Australia, 0452517161, donnacilia@gmail.com
References
References available upon request
Timeline
Restaurant Manager
Ramsgate Beach House
09.2023 - Current
Restaurant Manager
Zimzala Restaurant Cronulla
05.2022 - 08.2023
Senior Events Supervisor
Audley Dancehall Audley
06.2020 - 01.2021
Owner operator
Baeckerei Surry Hills, Clovelly and North Sydney
11.2007 - 02.2022
Covid Awareness for food service -
NSW Food Authority
RSA -
Express online training
Food Safety Supervisor -
NSW Food Authority
Business Management -
Monash University
Cert 4 Management -
Inspire Education
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