Ffion Burke
Milton,QLD
Summary
I am a personable, reliable, and conscientious individual who has a varied background with experience ranging from customer service, teaching and corporate hostessing. I am flexible and can adapt to new environments quickly, I have strong interpersonal and communication skills which allows me to build lasting relationships. I am a professional and organised person who possesses excellent time management skills and I pride myself on my excellent communication skills. I am immediately available and seeking a temporary or permanent role where I can utilise my key skills.
Overview
6
6
years of professional experience
Work History
Travelling
South East Asia
02.2023 - 08.2023
- Travelling independently through South East Asia visiting many countries such as Thailand, Vietnam, Cambodia, Philippines, Indonesia and Singapore
- During this time I have immersed myself with people from different backgrounds, religions and experiences to develop my cultural understanding
- Able to overcome linguistic barriers
- Setting short and long term targets
- Organised travel, accommodation and budgeting
- Self- discipline
Primary School Teacher
Ysgol Esgob Morgan Primary School
09.2022 - 02.2023
- Planned and delivered lessons according to local authority standards
- Built positive relationships with parents/ guardians
- Implemented behaviour management strategies to better the behaviour of pupils
- Fostered student curiosity and interest in learning through hands-on activities and school trips
- Assessed and improved lesson plans through implementation and experimentation.
- Created a safe and secure environment where all students could learn and grow
- Experience of applying standarised testing
- Adapting the curriculum to meet individual needs
- Collaborating with colleagues
- Designed daily lesson plans customised to student needs.
Corporate Events Hostess
Alpha Agency
06.2022 - 01.2022
- Excellent communication and interpersonal skills when interacting with a range of customers
- Able to work well in fast past and changing environments to overcome challenges
- Adapting quickly to different work settings required to work both independently and as part of a team
- Presentable and professional to maintain high standards
- Managed workflow between staff, coordinating documents and creative material distribution.
Student Teacher
University of Chester
10.2021 - 07.2022
- Working within a team
- Adapting to different environments
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Consistent self-reflection
- Imagination and creativity in creating lesson plans
- Worked with classroom teachers to learn about current standards and best practices.
Sales Assistant
River Island
08.2018 - 10.2022
- Greet new and existing customers both in person and over the phone
- Helped customers locate products and checked store system for merchandise at other sites.
- Work towards personal and team targets
- Train new employees
- Flexible and adaptive when required to assist in other stores
- Able to direct customers appropriately to deal with enquiries
Customer Service Advisor
MBNA Bank
07.2017 - 01.2018
- Responsible in ensuring customers with any enquiries or complaints were dealt with appropriately
- Following company expectations and rules when dealing with enquiries
- Able to act on constructive criticism and self reflection in order to further my understanding and develop my ability within a role
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer needs through competent customer service and prompt problem-solving
Education
Postgraduate Certificate in Education (PGCE) -
University of Chester
07.2022
Bachelor of Science - Education (ALN/ SEN)
Glyndwr University
Glyndwr University08.2021
Skills
- Excellent communication skills, written/ verbally
- Punctual, Reliable and Honest
- Hard working and always eager to learn new skills
- Friendly, considerate and bubbly personality with a high level of patience and understanding towards others
- Exceptional social skills
Timeline
Travelling
South East Asia
02.2023 - 08.2023
Primary School Teacher
Ysgol Esgob Morgan Primary School
09.2022 - 02.2023
Corporate Events Hostess
Alpha Agency
06.2022 - 01.2022
Student Teacher
University of Chester
10.2021 - 07.2022
Sales Assistant
River Island
08.2018 - 10.2022
Customer Service Advisor
MBNA Bank
07.2017 - 01.2018
Postgraduate Certificate in Education (PGCE) -
University of Chester
Bachelor of Science - Education (ALN/ SEN)
Glyndwr University
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