Summary
Overview
Work History
Education
Skills
Timeline
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Ffion Jones

Melbourne,VIC

Summary

Just began my Working Holiday Visa in Melbourne and looking to get stuck into work. Hard-working and reliable professional with dedication to positive guest and client relations. Passionate about securing a new, challenging environment. Outgoing, friendly, and capable of delivering customer service and administrative excellence in all clerical support and public interaction facets.

Overview

8
8
years of professional experience

Work History

Legal Admin/Front Office Manager

Browne Jacobson LLP
01.2024 - 10.2024
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Scheduled and coordinated meetings between legal teams and clients.
  • Assisted in trial preparation, compiling critical documents and evidence for successful legal proceedings.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Guest Experience Associate

Haven Holidays
06.2023 - 12.2023
  • Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
  • Delivered exceptional customer service, resulting in positive feedback and repeat visits from satisfied guests.
  • Assisted guests with reservation inquiries, ensuring accurate booking information and timely confirmations.
  • Performed closing procedures in POS system, reconciling cash and card settlements accurately and efficiently.

Front of House Supervisor

The Anglesey Arms and Antelope Inn
09.2020 - 06.2023
  • Oversaw inventory management processes for Front of House supplies, ensuring adequate stock levels are maintained at all times without excess waste or costs incurred.
  • Promoted current offers through creative promotional displays and targeted upselling.
  • Facilitated fast and efficient communication between front and back of house.
  • Maintained and ran a bar and also a waitstaff team.
  • Actively maintained guest safety ensuring HACCP procedures were consistently followed.


Sports Coach

Impact Sports
02.2017 - 06.2019
  • Promoted the safety and welfare of young children by following safeguarding principles.
  • Administered First Aid, responded to emergencies, and reported incidents properly.
  • Planned and led training sessions, consistently implementing effective and innovative coaching methods to meet team needs.

Education

2 Years Into Sport Science Degree

Bangor University
Bangor, Gwynedd

13 GCSE's - A*-B

St Martins School
Caerphilly

A Level, Sport - A*

St Martins School
Caerphilly

A Level, Philosophy, Religion, Ethics - B

St Martins School
Caerphilly

A Level, Welsh Baccalaureate - B

St Martins School
Caerphilly

A Level, Psychology - C

St Martin's School
Caerphilly

Skills

  • First Aid at Work Qualification (St Johns Ambulance)
  • Staff Management
  • Legal Admin
  • Office Management
  • Bar Trained
  • Drivers License
  • Money Handling
  • IT and Keyboard efficient
  • Excellent Communication
  • Sport Leadership
  • Extensive Volunteer Work

Timeline

Legal Admin/Front Office Manager

Browne Jacobson LLP
01.2024 - 10.2024

Guest Experience Associate

Haven Holidays
06.2023 - 12.2023

Front of House Supervisor

The Anglesey Arms and Antelope Inn
09.2020 - 06.2023

Sports Coach

Impact Sports
02.2017 - 06.2019

2 Years Into Sport Science Degree

Bangor University

13 GCSE's - A*-B

St Martins School

A Level, Sport - A*

St Martins School

A Level, Philosophy, Religion, Ethics - B

St Martins School

A Level, Welsh Baccalaureate - B

St Martins School

A Level, Psychology - C

St Martin's School
Ffion Jones