Ffion Jones
Melbourne,VIC
Summary
Just began my Working Holiday Visa in Melbourne and looking to get stuck into work. Hard-working and reliable professional with dedication to positive guest and client relations. Passionate about securing a new, challenging environment. Outgoing, friendly, and capable of delivering customer service and administrative excellence in all clerical support and public interaction facets.
Overview
8
8
years of professional experience
Work History
Legal Admin/Front Office Manager
Browne Jacobson LLP
01.2024 - 10.2024
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Scheduled and coordinated meetings between legal teams and clients.
- Assisted in trial preparation, compiling critical documents and evidence for successful legal proceedings.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Guest Experience Associate
Haven Holidays
06.2023 - 12.2023
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Delivered exceptional customer service, resulting in positive feedback and repeat visits from satisfied guests.
- Assisted guests with reservation inquiries, ensuring accurate booking information and timely confirmations.
- Performed closing procedures in POS system, reconciling cash and card settlements accurately and efficiently.
Front of House Supervisor
The Anglesey Arms and Antelope Inn
09.2020 - 06.2023
- Oversaw inventory management processes for Front of House supplies, ensuring adequate stock levels are maintained at all times without excess waste or costs incurred.
- Promoted current offers through creative promotional displays and targeted upselling.
- Facilitated fast and efficient communication between front and back of house.
- Maintained and ran a bar and also a waitstaff team.
- Actively maintained guest safety ensuring HACCP procedures were consistently followed.
Sports Coach
Impact Sports
02.2017 - 06.2019
- Promoted the safety and welfare of young children by following safeguarding principles.
- Administered First Aid, responded to emergencies, and reported incidents properly.
- Planned and led training sessions, consistently implementing effective and innovative coaching methods to meet team needs.
Education
2 Years Into Sport Science Degree
Bangor University
Bangor, Gwynedd13 GCSE's - A*-B
St Martins School
CaerphillyA Level, Sport - A*
St Martins School
CaerphillyA Level, Philosophy, Religion, Ethics - B
St Martins School
CaerphillyA Level, Welsh Baccalaureate - B
St Martins School
CaerphillyA Level, Psychology - C
St Martin's School
CaerphillySkills
- First Aid at Work Qualification (St Johns Ambulance)
- Staff Management
- Legal Admin
- Office Management
- Bar Trained
- Drivers License
- Money Handling
- IT and Keyboard efficient
- Excellent Communication
- Sport Leadership
- Extensive Volunteer Work
Timeline
Legal Admin/Front Office Manager
Browne Jacobson LLP
01.2024 - 10.2024
Guest Experience Associate
Haven Holidays
06.2023 - 12.2023
Front of House Supervisor
The Anglesey Arms and Antelope Inn
09.2020 - 06.2023
Sports Coach
Impact Sports
02.2017 - 06.2019
2 Years Into Sport Science Degree
Bangor University
13 GCSE's - A*-B
St Martins School
A Level, Sport - A*
St Martins School
A Level, Philosophy, Religion, Ethics - B
St Martins School
A Level, Welsh Baccalaureate - B
St Martins School
A Level, Psychology - C
St Martin's School
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