Matilda Dempsey
Carlton,VIC
Summary
Recent Bachelor of Arts graduate majoring in Criminology with a solid academic foundation and diverse skill set for various roles. Excellent analytical, research, and problem-solving abilities. Keen interest in policy development and public safety, fueling passion for making a positive impact. Strong academic background and drive to contribute to societal betterment, well-equipped for roles requiring critical thinking, attention to detail, and commitment to justice.
Overview
8
8
years of professional experience
Work History
Duty Manager
Prince Alfred Rooftop and Bar
04.2022 - Current
- Managed and resolved customer disputes with a focus on conflict resolution within the context of legal and regulatory frameworks
- Role included processing payments and ensuring that finances are balanced and accurately recorded at the end of each day
- Delivered comprehensive training to staff, emphasizing essential skills and knowledge required for compliance with legal and professional standards
- Directed and supervised teams, delegating responsibilities and overseeing daily operations, ensuring smooth and efficient service
- Generating daily reports on sales and staff performance for management review.
Bar Staff
Prince Alfred Rooftop and Bar
03.2021 - 04.2022
- Duties included organizing and coordinating the venue with attention to practicality and aesthetics
- Collaborating with a team to manage venue operations whilst adhering to regulatory and professional standards, contributing to a secure and compliant environment.
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
Bar Supervisor
The Crown
08.2022 - 12.2022
- Adapting skills to a foreign workplace to exceed professional standards
- Working collaboratively with bar staff, servers, and kitchen staff to coordinate orders and ensure time efficient service
- Adhering to responsible service guidelines, monitoring patron intoxication level and refusing service to intoxicated individuals as needed.
Pharmacy Assistant
Docs Megasave Chemist
04.2016 - 05.2019
- Demonstrate a strong understanding of various medications and potential side effects to ensure customer needs are met safely
- Effectively communicate with pharmacists, healthcare professionals, and patients, ensuring that critical information is shared accurately and comprehensively
- Interacting with individuals facing health challenges with empathy and patience
- Maintained stock levels, ordered supplies, and managed inventory efficiently
- Ensure adherence to customer confidentiality protocols regarding sensitive health information.
Education
Bachelor of Arts -
The University of Melbourne
Melbourne06.2024
Higher School Certificate -
Merewether High School
12.2020
Skills
- Skilled in conducting research and analysing complex data
- Knowledge in policy making and analysis within a legal and criminological context
- Competent in written and oral communication skills
- Strong commitment to ethical considerations in decision-making and actions
- Strong critical thinking skills for logical evaluation of complex ideas, texts, and issues
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
References
References available upon request
Timeline
Bar Supervisor
The Crown
08.2022 - 12.2022
Duty Manager
Prince Alfred Rooftop and Bar
04.2022 - Current
Bar Staff
Prince Alfred Rooftop and Bar
03.2021 - 04.2022
Pharmacy Assistant
Docs Megasave Chemist
04.2016 - 05.2019
Bachelor of Arts -
The University of Melbourne
Higher School Certificate -
Merewether High School
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