FIA HEATHER
Morayfield,Australia
Summary
Versatile and results-driven professional with a proven track record at ASPLEY LEAGUES & ZILLMERE SPORTS CLUBS, adept in Front Desk Management and demonstrating exceptional team-oriented and self-motivated capabilities. Recognized for enhancing client relations and excelling in Microsoft Excel, consistently achieving and surpassing sales and service targets.
Overview
16
16
years of professional experience
Work History
Bingo/Gaming/Bar Attendant/Promo
ASPLEY LEAGUES & ZILLMERE SPORTS CLUBS
08.2023 - Current
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Assisted with opening and closing procedures, including cleaning and restocking.
- Assisted customers as needed, providing excellent service and support.
- Managed closing duties such as restocking items at end of shift.
- Adhered to safety policies regarding serving alcohol responsibly by monitoring guest consumption levels.
- Complied with local and state liquor and food handling laws and regulations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Bingo Attendant
OZ BINGO NUDGEE
04.2022 - 07.2023
- Casual
- Processed payments from players using POS terminals or cash registers.
- Ensured compliance with all relevant gaming regulations and laws.
- Verified winners' cards to ensure they were valid.
- Assisted in setting up the bingo tables and equipment.
- Distributed cash prizes to winning players.
- Called numbers during the game, ensuring accuracy of each call.
- Monitored player behaviour to ensure that all rules are followed at all times.
- Inspected equipment to maintain proper working conditions.
- Maintained a clean environment for playing bingo by cleaning tables, chairs and floors between games.
Contractor
Uber Eats/Door Dash
, QLD
09.2022 - 12.2022
- Door Dash/Uber Eats
- Navigated routes with relevant map programs and GPS systems.
- Transported and safely delivered items to prevent damage or loss.
- Delivered rush merchandise on tight schedules to meet customer targets.
Cleaner
DHOT Property
05.2022 - 12.2022
- Contractor
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Dusted furniture, machines or equipment.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied trash cans and replaced liners as needed.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
Order Picker
THE TOY OUTLET
08.2022 - 10.2022
- Casual
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Implemented time-management skills to prioritize urgent orders and manage workload.
- Demonstrated attention to detail in selecting correct item sizes, colors, and quantities.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Completed paperwork related to order picking tasks accurately and promptly.
Independent Consultant
SCENTSY
09.2019 - 01.2022
- Sales Representative
- Placed orders for customer purchases and personal inventory to maintain consistent stock.
- Conducted events online and at individual homes to promote products.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
Co-Director
NARNAYJAY HAULAGE PTY LTD
08.2014 - 01.2022
- Small business
- Oversaw purchasing and inventory to retain physical assets.
- Managed communication between department heads and senior management.
- Implemented billing procedures, audited and reconciled accounts and recorded transactions.
Trade Assistant
G B ELECTRICS PTY LTD
05.2012 - 12.2012
- Wire Assembler
- Provided assistance with manual handling tasks when required.
- Provided support to colleagues within the warehouse during peak periods of activity.
- Maintained a clean, safe working environment by adhering to health and safety regulations at all times.
Postal Delivery Officer
AUSTRALIA POST
06.2009 - 06.2011
- Mail Slotter
- Inspected packages to ensure they met size and weight requirements for mailing standards.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Sorted mail for delivery, arranging mail in delivery sequence.
Education
Completed 7th form - School Certificate, Sixth Form and Higher School Certificates
Penrose High School
Auckland, NEW ZEALAND12-1993
Skills
- Front Desk Management
- Accounts Receivable Expertise
- Typing Proficiency: 50 WPM
- Experienced in Microsoft Excel
- Client Relations
- Advanced PC Proficiency
- Accurate Cash Processing Skills
- Integrated Marketing and Sales Experience
- Team-Oriented and Self-Motivated
- Personal Vehicle Ownership
References
Available upon request.
Certificateslicenses
- Open QLD Drivers Licence
- Current Blue Card (working with children)
- Co-vid Vaccination Certificate
- Current RSA Certificate
- Current RSG Certificate
- Customer Liaison Officer Certificate
- Food Safety Certificate
- TAB Certified
- Current Police Check (AFP)
References
References available upon request.
Timeline
Bingo/Gaming/Bar Attendant/Promo
ASPLEY LEAGUES & ZILLMERE SPORTS CLUBS
08.2023 - Current
Contractor
Uber Eats/Door Dash
09.2022 - 12.2022
Order Picker
THE TOY OUTLET
08.2022 - 10.2022
Cleaner
DHOT Property
05.2022 - 12.2022
Bingo Attendant
OZ BINGO NUDGEE
04.2022 - 07.2023
Independent Consultant
SCENTSY
09.2019 - 01.2022
Co-Director
NARNAYJAY HAULAGE PTY LTD
08.2014 - 01.2022
Trade Assistant
G B ELECTRICS PTY LTD
05.2012 - 12.2012
Postal Delivery Officer
AUSTRALIA POST
06.2009 - 06.2011
Completed 7th form - School Certificate, Sixth Form and Higher School Certificates
Penrose High School
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