Fiachra O'Connor
Melbourne, Australia
Summary
An accomplished Account Executive with over 3 years’ B2B sales experience holding a first-class honours degree. I am highly motivated, technically skilled, passionate about driving new business development and committed to consistently reaching my sales targets. Previously employed in the wholesale division at British Telecom (BT) where I worked with global and domestic Telcos helping them deliver towards their core KPIs and accelerating their growth goals. I am eager to bring my skills and expertise to contribute towards the evolution and success of an organization within Melbourne's tech industry.
Overview
4
4
years of professional experience
Work History
Account Executive
BT
09.2021 - 03.2024
- Managed a large portfolio of accounts, cultivated strong relationships and ensured client satisfaction through understanding their needs and addressing concerns.
- Winner of the BT Enterprise Excellence Award 2023 as a result of the growth of my existing base of accounts by 62% through fanatical prospecting, excellent negotiation skills and drive for closing new business.
- Met and exceeded sales targets by 31% through identifying opportunities in the market, which resulted in substantial annual revenue generation for the business.
- Initiated outreach through cold calling, personalized email prospecting and crafted engaging and concise messages to capture the attention of prospects on LinkedIn.
- Collaborated with various internal teams such as marketing, billing and customer support to ensure seamless experience for my clients.
- Conducted meetings, presentations, and product demonstrations to showcase BT's extensive portfolio of products and services.
- Maintained relationships with clients through regular communication to understand their needs and address concerns.
Business Development Representative Intern
BT
01.2020 - 09.2020
- Conducted thorough research to identify potential clients within the SME market. Understanding their business needs, pain points, and challenges.
- Reached out to SMEs through cold calls, personalized emails and messaging key business stakeholders on LinkedIn.
- Set up appointments, demos, training and meetings for the sales team with qualified leads. Coordinated schedules to ensure smooth communication.
- Ensured the accuracy and completeness of data in the Salesforce CRM. Regularly updated information related to leads, interactions, and client details.
Education
Bachelor of Science - Business Information Systems
Technology University Dublin
Dublin, Ireland09.2017
Skills
- Client Relationship Management
- Sales and Business Development
- Cross-functional Collaboration
- Communication and Presentation Skills
- Negotiation and Contract Management
- CRM Software (eg, Salesforce)
Additional Information
References available upon request.
Timeline
Account Executive
BT
09.2021 - 03.2024
Business Development Representative Intern
BT
01.2020 - 09.2020
Bachelor of Science - Business Information Systems
Technology University Dublin
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