Fida Derbas
Meadow Heights ,Vic
Summary
Experienced Customer support officer with proven multitasking abilities, analytical problem-solving skills and talents for team building, leading and motivating, as well as excellent customer- relations building skills to develop and maintain customer loyalty, driving profitability and business results .
Detail-oriented team player with exceptional organizational skills, and ability to handle multiple projects simultaneously with a high degree of accuracy, while collaborating with other team members to promote empowering work culture and achieve set goals.
Dedicated individual, seeking a position that offers professional and interpersonal developments, within your respective company.
Overview
11
11
years of professional experience
Work History
Teacher
Ilim College
03.2013 - 01.2018
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering supportive learning environment.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had equal opportunities for success.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
Salesperson
In2Linen
12.2019 - 10.2020
- Served as a friendly, hardworking, and punctual employee
- Implemented and maintained visual merchandising specific to company standards
- Brought forth excellent customer service skills and a commitment to customer satisfaction
- Answered inquiries by effectively researching, locating, and relaying information to customers
- Oversaw merchandising standards during new product launches
- Helped to increase customer retention by striving to create wonderful customer experiences, establishing long-lasting professional relationships with clientele
- Supported an efficient production system in a fast paced environment by accurately processing all new in store and online orders.
Visual Merchandising Assistant
Freedom Furniture
11.2020 - 01.2022
- Collaborated with the visual merchandising team to execute creative store layouts that maximized product visibility and customer experience.
- Managed inventory and stock levels, ensuring optimal product availability for customers.
- Assisted in planning and executing special events, such as product launches or holiday promotions, attracting increased foot traffic and generating excitement around new offerings.
- Conducted regular store walk-throughs to ensure compliance with visual merchandising standards, making necessary adjustments as needed for cohesive aesthetic.
- Maintained clean and organised back-of-house storage areas, streamlining daily restocking operations for efficiency.
- Supported cross-functional teams during busy retail seasons by providing additional assistance in other departments as needed, ensuring a seamless customer experience.
- Implemented innovative solutions to overcome space constraints or other physical limitations within the retail environment, maximising product presentation opportunities without sacrificing functionality or safety standards.
- Ensured timely execution of all visual merchandising updates, minimising disruption during store hours and maximising impact on sales performance.
- Monitored and replenished display inventory and restructured according to available stock.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
- Analysed sales data and customer feedback to develop creative solutions to improve customer experience.
Customer Support Officer
Freedom Furniture
01.2022 - Current
- Addressed and resolved complex inquiries in a timely and efficient manner.
- Collaborated effectively with team members and other departments to handle escalated customer issues, resulting in swift resolutions and increased team productivity.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Monitored ongoing trends in customer feedback, identifying areas for improvement and implementing necessary changes.
- Assisted customers with account setup, ensuring seamless onboarding experiences for new clients.
- Maintained comprehensive knowledge of product offerings, enabling effective problem-solving capabilities.
- Exceeded performance targets consistently by adopting a proactive approach towards addressing client concerns before escalation was necessary.
- Reduced average response times significantly by optimising internal workflows and prioritising urgent cases accordingly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Promoted available products and services to customers during service, account management, and order calls.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Investigated and resolved accounting, service and delivery concerns.
- Collected and returned un-purchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed timely and effective replacement of damaged or missing products.
- Created detailed database to maintain records for inventory management, and organise digital customer allocations data, and develop promotional sales .
Education
Teaching English As A Second Language (ESL)
Melbourne Polytechnic TAFE
Melbourne, VIC04.2018
Supporting Children With Autism Spectrum
Monash University
Melbourne, VIC2016
Skills
- SAP Crystal Reports
- SHIPIT System knowledge
- FLUENT System Knowledge
- POS Systems Knowledge
- Customer Relationship Management
- Order Processing
- Investigate Claims
- Document and Records Management
Timeline
Customer Support Officer
Freedom Furniture
01.2022 - Current
Visual Merchandising Assistant
Freedom Furniture
11.2020 - 01.2022
Salesperson
In2Linen
12.2019 - 10.2020
Teacher
Ilim College
03.2013 - 01.2018
Teaching English As A Second Language (ESL)
Melbourne Polytechnic TAFE
Supporting Children With Autism Spectrum
Monash University
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