Fida Shah
Melbourne,VIC
Summary
Manager Service station
Overview
25
25
years of professional experience
Work History
Manager Subway
AF trading Pty Ltd
Melbourne, Vic
12.2022 - Current
Store Manger
AF trqding Pty Ltd
Melbourne, Vic
01.2016 - 12.2021
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
- Updated POS system with new products and promotional offers.
- Planned special promotions or discounts based on market trends.
- Provided feedback on marketing campaigns to improve effectiveness.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Store Manager of Operations
food fuel stop
Melbourne, Vic
12.1999 - 01.2015
- Evaluated employee performance on a regular basis to ensure quality standards were met.
- Ensured compliance with all safety regulations and company policies.
- Resolved customer complaints promptly and professionally.
- Created weekly schedules for staff members according to business needs.
- Monitored stock levels regularly to avoid out-of-stock situations.
- Maintained records of daily transactions using point-of-sale systems.
- Provided feedback on product selection, layout, displays and promotions.
- Organized promotional events such as special sales or discounts.
- Reviewed financial statements including profit and loss reports.
- Identified areas of improvement in store operations processes.
- Monitored employee performance and identified performance gaps for corrective action.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Education
Diplomatic of Building And Construction
Diploma of Building And Construction
BCTA02-2021
Bachelor of Arts - Political Science
Punjab University
Rawalpindi12-1982
High School Diploma -
Muslim High School
Rawalpindi Pakistan05-1977
Languages
English
Professional
Russian
Limited
Hindi
Professional
Timeline
Manager Subway
AF trading Pty Ltd
12.2022 - Current
Store Manger
AF trqding Pty Ltd
01.2016 - 12.2021
Store Manager of Operations
food fuel stop
12.1999 - 01.2015
Diplomatic of Building And Construction
Diploma of Building And Construction
Bachelor of Arts - Political Science
Punjab University
High School Diploma -
Muslim High School