Fidak Ur Rehman

• Provide Level 1 IT support to staff, acting as the first point of contact for technical issues and service requests.
• Troubleshoot hardware, software, application, account, and system-related issues through phone, email, remote support, and face-to-face assistance.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and user access issues.
• Manage user accounts, permissions, and access requests through Active Directory.
• Assist with device setup, configuration, software installation, and technical troubleshooting.
• Logged, tracked, prioritized, and resolved support tickets, ensuring accurate documentation and timely issue resolution.

Managed recruitment and administrative tasks to streamline hiring process.

• Support end-to-end recruitment activities including candidate sourcing, resume screening, phone interviews, and interview coordination.
• Conduct candidate screening calls to evaluate experience, availability, communication skills, and technical capability.
• Coordinate interviews, technical assessments, and follow-up communication between candidates and hiring managers.
• Prepare interview notes, candidate summaries, and recruitment reports.
• Manage candidate communications through phone and email while ensuring a positive applicant experience.

• Assisted store manager by providing knowledgeable support, effectively communicating with team, and delivering excellent customer service.
• Counted tills at beginning of shift, balanced and reconciled register to ensure accuracy in financial transactions and address discrepancies. • Refilled and rotated items on shelves to maintain well-stocked inventory.
• Managed team dynamics with empathy, fostering an environment where staff felt comfortable sharing concerns and feedback.
• Assisted customers with inquiries and product selections.
• Maintained cleanliness and organization of the checkout area.
• Assisted store manager by providing knowledgeable support, effectively communicating with team, and delivering excellent customer service.
• Resolved customer complaints and concerns promptly, escalating complex issues to direct supervisor.• Counted tills at the beginning of shift, balanced and reconciled register to ensure accuracy in financial transactions and address discrepancies.
• Refilled and rotated items on shelves to maintain well-stocked inventory.
• Managed team dynamics with empathy, fostering an environment where staff felt comfortable sharing concerns and feedback.

• Greeted customers and addressed informational requests to enhance customer satisfaction.
• Processed credit card, EBT and gift certificate payments in electronic computer systems.
• Built strong relationships with team members to foster collaboration and support efficient operations.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members. • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
• Processed customer transactions efficiently at BP Service Station.
• Assisted customers with product inquiries and provided knowledgeable recommendations.
• Maintained accurate cash drawer during shifts and balanced at end of day.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints. • Met or exceeded call speed, accuracy and volume benchmarks consistently.
• Provided customer service support by addressing inquiries and resolving issues promptly. for American-based company which required speaking. English in the same manner as a native speaker
• Enhanced call management database through regular updates of customer contact information. • Managed and processed high volume of calls daily using call management system and web-based communications.
• Resolved customer complaints promptly and professionally.
• Processed orders using the call center software efficiently.
• Assisted customers with inquiries regarding menu items and promotions.