Fikri Azis
Mulgrave,Vic
Summary
I am an experienced professional in customer relation & administrative roles, with an advantage of long overseas multinational background of education and experienced.
I am eager to use my skills that I have being developing during my practical and theoretical studies & experience.
I am keen to develop new skills in any kind of field to extend my skill and professional experiences.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Community Service Staff
Dandenong Lodge
Melbourne, Vic
12.2021 - 12.2022
- Assessed clients' needs, strengths and interests to develop individual service plans.
- manage their inbound outbound activities
- manage day out schedule
- Monitored client progress towards achieving established goals.
- Arranged referrals for additional support services when necessary.
- Educated clients on local laws, regulations, policies and procedures relevant to their situation.
Senior Administrative Specialist
Layser Green Mountain PTY LTD
Melbourne, Vic
12.2019 - 11.2021
- Maintained and updated records of inventory, shipments, and orders.
- perform bilingual transaction & order (bahasa & english) including all mailing service between all vendor, customer & all related bussines support
- Organized warehouse documents and files.
- Performed data entry into the company's database system.
- Monitored stock levels and notified management when necessary.
- Provided support for inventory audits as needed.
- Managed daily correspondence between internal departments and external clients.
Warehouse Admin & Sales Support
Cane Java PTY LTD
Melbourne, Vic
11.2017 - 12.2019
- Responsible: offering & selling company product (rattan furniture) in any possible market demand
- Making promotion
- Provided customer service to internal and external clients regarding product inquiries and orders.
- Created weekly reports summarizing customer order activity.
- Developed marketing materials such as flyers, brochures. to promote products or services.
- Analyzed market trends, competitor activities, and customer feedback to develop strategies for growth.
- Coordinated shipment schedules between customers, carriers, warehouses.
- Resolved customer complaints regarding sales and service.
Chef
Australian Leisure & Hospitality Group
06.2014 - 12.2017
- Doing food production for Buffet, Banquette, A la carte and function
- Applied and conduct standard operational procedure in working area
- Make sure that all production stuff are following standar of hygiene
- Following HACCP procedure
- Reduce any possibly production cost
- Maintain standard of food quality & time of production.
F & B Manager at Villa Mahapala
PT. Zamrud Internusa Perkasa
Sanur Bali, Bali
05.2013 - 05.2014
- Making SOP for Service and Product Within the FB Department, Manage production flow, arranging food menu, applied hygiene HACCP kitchen, control budget and cost controlling, making menu engineering, making weekly, monthly & annual report, fully responsible for the department, conduct efficient of work and material on department.
- Created monthly reports for senior management summarizing operational performance metrics.
- Developed and implemented menus for multiple restaurants, catering events, and private parties.
- Created daily specials based on seasonal ingredients and customer feedback.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Head of Customer Relation Officer
PT. Aerofood Catering Service
Indonesia, Jakarta
03.2009 - 05.2013
- Responsible in offering and promoting product of ACS trough Meal Presentation and maintain relation with the customers, becoming the bridge of communication between company and customer, held even and act as marketing communication in order to maintain and extend relation with customer and vendor
- Arranging annual company agenda with customer, promote and increase margin profit to the company, making price analyst, costing and pricing, bargain and negotiate with customer, propose and promote in order to extending product variety to become more acceptable by market.
- Developed and implemented policies and procedures to ensure compliance with government regulations.
- Ensured the safety of personnel, equipment, and materials through the enforcement of safety protocols.
- Conducted investigations into complaints from customers or employees regarding violations of company policy.
- Organized and coordinated meetings between senior management and other departments across the organization.
- Maintained positive working relationship with fellow staff and management.
Senior F & B Hospitality Manager
Bin Hendi Enterprise
Uni Arab Emirates, Dubai
05.2007 - 06.2009
- Conducted regular meetings with management team to discuss operational issues, review goals, and develop strategies for improvement.
- Developed and implemented hospitality policies to ensure guest satisfaction.
- managing new outlet timeline opening
- co working with big brand for company franchising in the region
- Monitored sales performance against budget objectives and took appropriate action when necessary.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw recruiting, interviews and new employee hiring.
- Managed team of front desk agents, supervising personnel in issue resolution.
Sales Representative
CV. Makmue Beurata International
Uni Arab Emirates, Dubai
05.2007 - 02.2009
- Responsible: offering & selling company product (Patchouli & Shark Liver Oil) in any possible market demand
- Coordinated with vendors to ensure timely delivery of promotional items.
- Organized and planned tradeshows and events including logistics, travel arrangements, scheduling meetings.
- Sending sample as per requirement
- Handling transaction
- Responded promptly to customer inquiries regarding product features or promotions.
- Coordinated activities to manage and optimize demand generation and minimize forecast variability.
Education
Family And Community Services
Brace Education
Frankston, VIC01-2021
Russian Studies & Literature
University of Padjadjaran
Indonesia03-2007
Computer Diploma & Bussines Administration
ST Pasim
Indonesia06-1999
Skills
- strong administrative & customer relational experienced
- having an Interpersonal Skills & Multi-tasking
- familiar with international HACCP & hygiene standard
- computer assembling
- computer troubleshot & installation
Accomplishments
- privately appreciated by Ms. Amna Bin Hendi as a CEO of bin hendi entrprise LLC UAE Dubai due to successful managing opening first new international overseas outlet of wellknown Joes Cafe in London to Dubai.
- Privately awarded by Mr. Mahmoud Ahmadinejad, the President of Iran Republic, due to his visit at summit in Bali
- manage all presidential flight for their inflight catering and logistic services due to an international summit in indonesia
- specially request to service inflight catering and logistic for Mr. Obama President of USA during his official bilateral visit to Indonesia
Certification
- cerificate IV in Community service
- Humaniora Bachelor Degre from University of Padjadjaran ndonesia
- Interational HACCP
- advance food hygiene by Boecker international
- computer hardware intoduction
Timeline
Community Service Staff
Dandenong Lodge
12.2021 - 12.2022
Senior Administrative Specialist
Layser Green Mountain PTY LTD
12.2019 - 11.2021
Warehouse Admin & Sales Support
Cane Java PTY LTD
11.2017 - 12.2019
Chef
Australian Leisure & Hospitality Group
06.2014 - 12.2017
F & B Manager at Villa Mahapala
PT. Zamrud Internusa Perkasa
05.2013 - 05.2014
Head of Customer Relation Officer
PT. Aerofood Catering Service
03.2009 - 05.2013
Senior F & B Hospitality Manager
Bin Hendi Enterprise
05.2007 - 06.2009
Sales Representative
CV. Makmue Beurata International
05.2007 - 02.2009
Family And Community Services
Brace Education
Russian Studies & Literature
University of Padjadjaran
Computer Diploma & Bussines Administration
ST Pasim
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