Fikrte Belay

• Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
• Streamlined call center operations for increased productivity by implementing effective communication strategies.
• Exceeded performance targets with diligent monitoring of calls and providing constructive feedback to team members.
• Reduced average call duration, skillfully guiding customers towards optimal solutions in a timely manner.
• Maintained accurate records of all customer interactions, fostering data-driven improvements in service quality and efficiency.
• Participated actively in ongoing training sessions to stay current with industry trends and best practices for call center specialists.
• Assisted customers by answering questions and responding to inquiries.
• Responded to customer calls and emails to answer questions about products and services.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.

• Used RF scanners to track orders and verify accuracy.
• Verified proper labeling and identification on all orders before shipment.
• Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
• Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.

• Checked packing slips and other documentation to appropriately box items requested.
• Scanned packages and boxes and moved to loading dock for shipment.
• Printed labels, packaged boxes, and loaded into outbound containers.
• Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.

• Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
• Moving products from shipping trucks to warehouse shelves, or from the warehouse to the store.
• Organizing the receiving and processing incoming stock and materials.
• Reporting daily reports to management via emails Communicating with agencies for labour

• Providing feedback and encouragement toward reaching

sales goals.