FILAMOR RAMOS

• Filled requests made by direct clients, brokerage clients and other providers through phone calls, emails or SMS with the matching staff to do services required
• Confirmed back to clients the name/s of staff doing services
• Attended to various requests called in by clients
• Coordinated with case managers, NDIS support coordinators, hospitals, client next of kin and other parties as needed to assist clients
• Accomplished logbook to record calls received during the night

• Received calls from nursing home clients requesting for staff and call them back to advise names of staff requested
• Found staff required by nursing home clients
• Accepted messages from callers and relay them to concerned parties
• Did a myriad of activities to assist staff, clients or management when required
• Accomplished logbook report on a daily basis

• Assisted residents who needed immediate attention especially going to the toilet
• Gave residents a shower as needed
• Made the beds of the residents in a timely manner
• Fed the residents during meal times
• Did laundry of clients clothes and bed linens. Put items in the dryer prior to folding them then put the laundered clothes and linens into the appropriate cabinets
• Made sure the residents are put in the toilet and made clean right after dinner

* Assisted with morning medications for the residents

* Served the residents their meals

* Gave residents a shower as needed

* Kept the residents entertained in the lounge as they finished lunch or brought them to their rooms if they preferred that instead

* Brought them to the toilet to check their pads

* Prepared them for bed after dinner

* Washed the dishes just before end of evening shift

* Laundered the residents' clothes and put them in the dryer. Folded the clothes and sorted them so these were put back in respective residents' cabinets

* Together with supervisor on the floor, went through the fire exits up to the top of the building to check if there were no residents hiding in there.

* Did some domestic assistance for one client in the independent living section of the village

• Sorted out and did pricing of the items ready for display
• Arranged the items in-store and at the display windows in attractive manner
• Assisted buyers with items they needed help with
• Placed the purchased items inside shopping bags
• Alternately did cashiering jobs with supervisor

• Made sure the residents had a daily shower or sponge bath in bed
• Nourished the residents every time meals or snacks were served
• Assisted residents during their toileting needs carefully
• Made the beds of the residents neatly
• Interacted with the residents especially during their social sessions
• Replenished the linen trolleys during the shift
• Aided the residents requesting for any assistance promptly

• Passed the trainings undertaken before going to the floor to accept live calls
• Answered incoming calls promptly as they came in
• Made sure that clients concerns were addressed properly in the swiftest way possible
• Properly transferred calls that were misdirected to the wrong department effectively
• Made self-adjustments as suggested by superiors following weekly monitoring of calls

• Responsible for closing group bookings for cruise and airline products handled
• Made sure travel agents were updated with the latest fares and promos
• Promptly attended to queries poised by travel agents or direct clients
• Managed the administrative and financial tasks for the branch office
• Successfully organized special events for the office like product presentations on a tight budget

• Productively combined the jobs of counter agent (ticket issuance, reissuance of tickets, bi-monthly reportorial responsibilities), reservations agent (reservation, rebooking and cancellation of bookings, reconfirmation of flights) and accounting personnel (acceptance of payment, issuance of invoice and receipts, submitted weekly cash reports) for the branch office
• Accomplished administrative tasks for office
• Received merit for three years in a row for perfect attendance and punctuality

• Accepted guest room reservations for the hotel
• Assisted reservations supervisor by providing the room reservation status report on a weekly basis
• Promptly corresponded to the reservation requests sent in through telex or mail

• Facilitated incoming and outgoing calls of hotel guests and personnel of the hotel
• Timely accomplished wake-up calls of guests as requested
• Received the model of the month award for punctuality and having received no complaints from guests